401K Specialist
Dominion Payroll
 Richmond, VA


The 401K Specialist is responsible for the accuracy and timeliness of 401K/403b/IRA/HSA/FSA submissions for the Dominion Payroll client base. This position works to ensure that all retirement/benefit submissions are completed in a timely manner.

Duties and Responsibilities

  • Upload and/or key individual employee contribution elections and 401(k) loan payments on the provider sites. Communicate client confirmations in a timely manner.
  • Setup all employee deferrals as needed or requested by the client
  • Work with plan provider and internal resources to efficiently provide the agreed upon services relative to client sponsored plans.
  • Monitor employees for deferral changes and loan updates and update iSolved with those changes.
  • Take incoming phone calls from all client companies and providers. Resolve customer inquiries in a timely manner and maintain superior client relationships.
  • Conduct complete investigation into potential errors and plan administration issues. Document appropriately and makes recommendations about necessary actions to be taken.
  • Respond to client and provider inquiries related to retirement benefit programs.
  • Manage retirement plans for multiple clients as 360 integration
  • Provide census reports to clients and providers upon request.
  • Work closely with the client contact to build and maintain strong customer relationships and deliver ongoing superior service.
  • Provides data and information to external auditors in conjunctions with annual and periodic audits.
  • Work efficiently and quickly to correct issues/concerns/special requests received by the client regarding the 401K/403b/IRA/HSA/FSA plans
  • Contributes to improving internal processes and tools. Focuses on sharing knowledge with others by training or mentoring.
  • Work with clients to setup WOTC, gather POA and set up WOTC account with states
  • Submit WOTC applications on behalf of clients. Log in to states' WOTC website to check application statuses. Keep well documented record of certifications/denies.
  • Setup all new 401K Implementations. Review new plan documents submitted by Representatives, ensuring plans are complete and ready to setup for the client
  • Coordinating with Representatives or clients for additional information and resolving any outstanding issues
  • Gathers the necessary information to set up retirement plan eligibility and contribution calculation rules in the payroll system
  • Setup SFTP connections as needed for automatic submissions to providers

Preferred Qualifications

  • Bachelor's degree or equivalent combination of education and experience preferred.
  • Four to five years of relevant work experience in payroll and/or benefits environment.
  • Comprehensive understanding of payroll retirement calculations, laws, and filing process.
  • Exceptional organizational skills, multi-tasking abilities along with attention-to-detail and a high degree of accuracy and professionalism.
  • Highly effective communicator, both written and verbal, with the ability to clearly and concisely articulate ideas and concepts to facilitate and sell ideas.
  • Excellent interpersonal skills and ability to build strong relationships at all levels within the company.
  • Ability to identify and understand issues, problems, and opportunities, comparing data from different sources to draw conclusions, using effective approaches for developing appropriate solutions.
  • Self-motivated and thrive in a fast-paced, team environment and able to work effectively without supervision and direction.
  • Must demonstrate capacity for effective action and accomplishment assuming responsibility/accountability for successfully completing assignments or tasks.
  • Strong focus, problem solving and analytical skills, coupled with flexibility.
  • Facilitates the achievement of team goals, identifying, developing and using collaborative relationships to facilitate team and organizational goal achievement.
  • Unquestionable level of professionalism and integrity coupled with the ability to handle confidential information.
  • Must provide excellent customer service and be able to work well with clients, government agencies, providers, brokers, and accountants.
  • General knowledge of payroll industry.
  • Ability to work independently and self-motivated.
  • A positive and upbeat attitude is essential.
  • Understand, embrace and embody DP Core Values. These core values clearly define the DP culture, and they must be reflected in everything we do and every interaction we have. Our core values are the framework from which we make all of our decisions.
  • Balance: We live balanced lifestyles, caring for our families, friends, and ourselves just as much as we care for our company and our clients.
  • Teamwork: We're in this together. We respect each other, support each other, and march together towards our common goal of providing great service for our beloved clients.
  • Kindness: In all things, we lead with kindness. We foster a spirit of understanding, mutual respect, open communication and active listening with each other and our clients.
  • Integrity: We commit to the highest level of ethical standards in our work. We are open, honest and transparent as we build trust amongst ourselves and our clients.
  • Community: Our communities are our lifeblood. We believe in giving back, paying forward, and supporting the communities we live and work in.
  • Fun: Fun is not the enemy of productivity but a catalyst to it. A playful attitude fosters creativity and ingenuity in providing solutions for our clients. Laughing encourages us to be happy and provide a positive, welcoming attitude. Work isn't always fun, but that doesn't mean we can't have fun at work.
  • Ownership: Each and every one of us takes responsibility for their contributions to our company and community. If we don't know the answer, we find out the answer. If we need training, we get training.