Principal Coordinator, Enterprise Wire Operations

Capital One Richmond, VA
West Creek 5 (12075), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Principal Coordinator, Enterprise Wire Operations

Capital One Commercial Operations is looking for candidates for the 'wire operations' team, which supports the enterprise to process inbound and outbound wire payments. An ideal candidate is expected to execute activities in a fast-paced, multi-function, multi-operation team, tasked with delivering an exceptional end-to-end payments experience for our customers. This role includes the timely and accurate execution of the domestic and international wire requests.

* Must be available to work shifts between 6 a.m. - 7 p.m.

Roles & Responsibilities:

* Reviews and processes incoming/outgoing wire requests.

* Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance

* Inputs data changes on a wide variety of accounts

* Able to identify issues and risks associated with transactions and escalate appropriately

* Able to make effective independent decisions, when necessary

* Works with management to identify process improvements

* Able to communicate effectively and clearly within and across the value stream

* Contacts internal customers for wire authorizations

* Investigates and resolves customer issues with little or no assistance

* Work flow management

* Cross training on different wire functions

* Able to perform all business functions related to wires process including 'start of day' and 'end of day' tasks

* Influences positive behaviors and integrative thinking

Basic Qualifications:

* High School Diploma, GED, or Military Experience

* At least 1 year of banking experience

Preferred Qualifications:

* Bachelor's Degree or Military Experience

* At least 1 year Banking experience preferably in a payment services role

* Experience in Microsoft Office (Word, Excel and Power Point)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.