Perform Improve Coor

Virginia Commonwealth University Health System Richmond, VA
VCU Health System-Children's Hospital of Richmond at VCU, Brook Road Campus, is seeking a full time Performance Improvement Coordinator to provide leadership, facilitation, coordination and education for performance improvement activities and groups within the VCU Health System. Using proven PI and statistical tools and methods, assists in designing projects, coordinating and/or performing data collection, analyzing and reporting/interpreting data results (when appropriate, uses statistical process control), developing and implementing action plans and documenting the project and outcomes in written format. Assists in identifying performance improvement opportunities within the organization, prioritizing the opportunities, collaborating with leaders and clinicians, planning and initiating intervention collaboratively and independently, and monitoring the impact.


Observes clinical practice to evaluate compliance with accreditation, licensure or legal requirements of the provision of care in both outpatient and inpatient settings.

Shares findings from quality and compliance reviews with appropriate leaders or committees that support implementation of effective action plans.

Serves as a resource to staff by educating, observing and coaching related to patient safety and compliance.

Works closely with Medical Staff Committees, programs, departments and other work groups to identify improvement initiatives and assess clinical practice.

Maintains a thorough understanding of accreditation, licensure and legal requirements in order to convey to clinical leaders information that facilitates compliance.

Ability to:

Think independently, organize, plan and make decisions.

Communicate effectively which includes verbal, nonverbal, as well as listening skills

Create project timelines, identify milestones and track project progress.

Facilitate groups and teams effectively and promote the VCUHS Health System performance improvement processes, utilizing proven PI tools and methods.

Design and complete data analysis methodology accurately.

Consistently function as a role model and maintain positive interactions with all customers, colleagues, supervisors and team members.

Actively engage in professional activities.

Verbalize knowledge of local, federal and state laws and regulations as well as TJC standards related to their position's chief objective.

Interpret standards and regulations related to their area of focus.

Demonstrate aptitude for compliance with VCUHS policies, procedures and customer service philosophy.

Collaborate with project and program leaders to achieve goals.

Create progress reports.



Bachelors Degree in Nursing, Healthcare Administration, Business Administration, or related clinical or academic field

Current license in the Commonwealth of Virginia (e.g. Registered Nurse, Pharmacist, Nurse Practitioner, Registered Dietitian, etc.) if candidate holds a professional license

Minimum of two (2) years of work experience in the healthcare environment which may include hospital or clinic setting with specific experience in the following areas:

clinical processes and/or other diagnostic and interventional treatment;

performance improvement processes and tools;

facilitating and/or leading interdisciplinary groups;

leadership (formal or informal) in a healthcare organization;

collecting, organizing and analyzing data; and

developing and making presentations

Previous experience using a personal computer and software application to include the Internet, e-mail, Microsoft Office (Word, Excel, etc.) and graphics


Masters Degree in healthcare field (e.g. MSHA, MPH, MSN, MHA), Quality Engineering, Business Administration or related field

Supplemental course work in quality improvement, such as quality methodologies/tools, data analysis, patient safety, Lean, Six Sigma, quality engineering, and/or project management

Course work in statistics

Fellowship in Patient Safety

Certified Professional in Healthcare Quality

Certified Project Manager

Lean Six Sigma Green Belt or Black Belt

Previous experience with organization-wide performance improvement and/or coordinating projects in an academic medical center with a wide variety of services, including ambulatory care, home care, emergency care, critical care, and inpatient care.

Previous experience applying and explaining statistical process control tools; conducting group facilitation/presentation; and designing data collection tools

Previous experience using mapping/flowcharting software and working with databases (e.g. Access)


Qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.HR Use Only: PTO