Casualty Claims Representative (Temporary Position)
Virginia Farm Bureau
 Richmond, VA

Countryway Insurance, a Virginia Farm Bureau Company, is seeking an experienced Casualty Claims Representative to join our Claims Department in Richmond, Virginia. This is a temporary position and is responsible for the investigation, evaluation and negotiation of casualty claims in the core states of New York, Pennsylvania, Maine and Kentucky ensuring they are resolved in a prompt, fair, courteous and professional manner.

Primary Duties

  • Investigate all losses assigned.
  • Comply with company policies and procedures in the handling of all losses and other company matters.
  • Report all activity on all claim files to the company promptly.
  • Prioritize First Contact Settlement Communications with Claimants
  • Promptly reply to all complaints as requested.
  • Advise Underwriting Department on all poor risks


  • General knowledge of the traffic code
  • Knowledge of tort laws affecting civil cases
  • Excellent oral and written communication skills
  • Excellent organizational skills
  • Proven customer service skills
  • Strong investigation and settlement skills
  • Excellent attention to detail and time management
  • Able to multi-task, prioritize and organize with limited supervision
  • Ability to build rapport quickly
  • Associates degree or equivalent work experience
  • Minimum 2 years equivalent/applicable prior insurance claims experience
  • Completion of AIC, CPCU or SCLA designation within 3 years of start date

Virginia Farm Bureau has a superior reputation for taking care of our employees, our members, and the local communities we serve. We offer a team oriented work environment, on-site gym, cafeteria and more! For more information about the position or our Company, visit us online at