523- Richland- Commercial Tire Service Manager

Snider Fleet Richland, MS
Snider Fleet Solutions provides tire & mechanical services. The company currently has over 80 locations throughout the southeast, which allows us to provide products and services to customers in 37 states. We have an immediate opening for a Commercial Tire Service Manager to work out of the Richland, MS branch. This is a permanent, direct hire salaried position with all applicable benefits being offered.

Job Description

The purpose of the Commercial Tire Service Manager is to provide the daily direction and distribution of service work orders to the commercial tire technician. In addition, the service manager provides oversight of the work performed to ensure proper safety procedures and processes are followed so that customer needs are met in the most timely, effective, efficient and safest manner possible.

Duties and Responsibilities

Responsibilities:

* Manage service Techs to hit and exceed monthly revenue numbers

* Manage all overtime according to business volume

* Manage team staggered work schedule

* Monitory Quality of all service work performed

* Generate computer work orders for all products/labor being installed on vehicles

* Assist sales department with scheduling incoming work to the shop

* Submit service department payables to Location Manager for approval and payment:

* Utilize PO system

* Code PCard purchases in T-Chek system

* BibTread Mobile and BT Error resolution

* Order Stock Inventory (TIMS)

* Scrap Tires disposal processing (OOSTA)

* Purchase Orders (Acquiring from customer)

* Accounts Payable- Coding and validation using edit register

* Create AS400 work order (quotes, estimates, std and generic WO), edit, match and close

* Review and correct Negative and Zero Cost Inventory

* New Hire Orientation

* Employee scheduling

Duties:

* Review work orders for accuracy before closing in Maddenco

* Work with billing clerk to ensure tire billing is correct:

* Proper billing codes utilized

* Correct customer number selected

* Closed within 48 hours of generation

* Help with billing as needed

* Manage tooling and training needs of service techs and mechanics

* Assist and oversee organization and cleanliness of shop

* Assist in warehouse (inventory, load/unload, barcoding)

* Pricing of products to in-house customers

* Schedules the maintenance of domiciled company vehicles

* Extra Mile execution

Qualifications

Education or Experience:

High School Diploma and 3-5 years of management experience

Specialized knowledge:

o Knowledge of commercial tire structure, MRT process, tread designs

o Knowledge of commercial tire service procedures & safety requirements

o Ability to match customer application to available product offering

o Familiarity with Paylocity software

o TIA certification preferred

Skills:

Computer literate

Ability to read and write store reports

Identify and work toward resolution of all customer service issues and concerns

Abilities:

Ability to interact with all levels within the organization and client base.

Ability to work well within a team and manage/lead a team

Ability to work independently with minimal supervision

Ability to work effectively under pressure and time constraints

Ability to learn quickly and take on new responsibilities