Delivery Excellence Practice Director - Professional Services, Federal

VMware, Inc. Reston, VA
Business Summary:

VMware's Delivery Excellence Practice Director – Professional Services, Federal

Delivery Excellence (DE) is VMware's brand for our Program Management Organization (PMO). The Federal Delivery Excellence Practice leads numerous and simultaneous multi-million-dollar IT programs supporting customer critical activities across Federal Agencies, Dept. Of Defense, Intelligence Community, Federal Law Enforcement, Federal Healthcare organizations and Systems Integrators. The DE practice drives the customer of services engagements through the leadership, management and evolution of premier delivery methodologies of VMware solutions. Responsible for executing programs encompassing mission relevance, simplicity and scalability by integrating People – Process – Technology through program planning, operational standardization, execution, and process optimization. The DE Practice establishes, and measures targeted service metrics that ensure continuous improvement of Program and Project Management methods and capabilities, providing quality customer experience and increased mission value.

Job Summary:

Practice Director: Federal Delivery Excellence Program Management Office

The Federal DE Practice Director will collaborate with the Senior Director, Services and Solutions. You will have full responsibility for Program and Project Managers forming the Federal DE Practice responsible for the management and growth of the Federal – National Security services business and subsequently the broader organization. You are closely aligned with our license and services sales teams and work with VMware America's Program organizations, and sales teams, to define and deliver solutions based on evolving VMware products using industry standard delivery methods and processes to achieve our customer's mission objectives. You will set clear objectives for personnel, develop creative practices providing thought leadership in the organization, and execute "go to market" strategies and programs that drive revenue growth, customer penetration and project profitability. You will lead revenue forecasting for the Consulting organization, handle backlog delivery, establish and run partner relationships, and be responsible for customer satisfaction. As a leader, you will work directly with your team to enable them and develop competencies to ensure successful engagements, maintain high customer satisfaction, and drive consistency to key operational and financial delivery metrics.

Job Responsibilities:

* Business management (revenue and margin), personnel management (hiring, development, and utilization) and customer satisfaction within VMware America's largest customer segment base (Federal customers).

* Drive Services consulting revenue to meet and exceed target goals while adhering to fiscal responsibilities for the Delivery Excellence practice and PSO organization stabilizing both client and VMware objectives.

* Direct development, coordinate planning and lead execution of 90+ simultaneous programs and projects, many exceeding multi-million-dollar value.

* Ensure compliance with Federal laws and guidelines including but not limited to acquisition, program/project reporting, cost controls, and staffing. Includes aligning and executing VMware program/project management methodologies and reporting with customer and/or Prime Contractor reporting requirements.

* Support pre-sales efforts with services sales, Project Delivery Managers, and Consulting Architects to understand customer business and technical objectives and product requirements, in order to build client relationships, scope opportunities, and deliver effective solutions.

* Recruit, manage, mentor, and expertly develop a premier Delivery Excellence professionals by defining enablement plans for the Delivery Excellence Program / Project Managers. Support the on-boarding of new employees and continued enablement (soft and technical skills) of existing employees, including VMware and contractor project managers.

* Develop and direct enablement plans so DE staff are capable in program management methods for software-based engagements, including Agile, TOGAF and others.

* Provide management oversight and an escalation path to customer relationships and delivery oversight while field teams are working through obstacles and ensuring successful and profitable services engagements.

* Take a leadership role in transforming, building and running a best-in-class Delivery Excellence organization.

* Align closely with regional field teams, service partners, VMware Global Technology Services teams, partner teams, Global Support Services, enablement teams and PSO Operations to meet VMware sales, delivery and technology objectives.

Required Skills:

* 15+ years of IT industry experience (compute, networking, storage, application development)

* 10+ years of experience in customer-facing positions as a professional services project management, consultant or engineer, preferably with a software company consulting organization

* 10+ years planning and running $50M+ annual revenue business of large Federal multi-million billable programs for external customers, including experience aligning professional services opportunities with technology sales teams

* Experience working with Federal government FYDP and POM budgets; budgeting and financial plan development and management

* Exceptional skills in handling client critical issues with a consistent record of risk management

* Understanding of consulting field organizations and partner ecosystems; knowledge of key business drivers that can accelerate or prevent change while driving quarterly focused organization outcomes

* Strategic planning, critical thinking, and financial analysis

* Good interpersonal and project management skills with an ability to handle opposing client demands

* Experience with modern software development methodologies, with emphasis on software and hardware architecture, and infrastructure design and development

* Experience in a dynamic, startup (or startup-like) environment and ability to thrive in a fluid environment

* Effectively communicate with CxO-level personnel and navigate customer organizations for successful project delivery and acceptance

* Strong communications and interpersonal skills

* B.S./B.A./M.S./M.A./MBA degree required

* Ability to travel 30% globally

Preferred Skills

* Minimum DOD Secret clearance desired

* Defense Acquisition University training desired

* PMP/ITIL/ACP/CSM/CPO/PRINCE2 or related certification(s) Strongly preferred

Location: Reston VA / Washington DC area Strongly Preferred;

Equal Employment Opportunity Statement

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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