Senior Technical Program Manager PSJH
Pacific Medical Centers
 Renton, WA

Providence St. Joseph Health is calling a Senior Technical Program Manager PSJH to our location in Renton, WA; Redmond, WA; Seattle, WA; Spokane, WA; Portland, OR; Beaverton, OR; Irvine, CA; Anchorage, AK, Missoula, MT; Las Vegas, NV or Lubbock, TX.

Amazing opportunity to transform the future of healthcare for 200K workers that rely on our technology solutions. Our fast-growing team is expanding beyond virtual desktops and apps to define our next generation workspace. You will be a key contributor in driving this effort in providing technical program management leadership and guidance to management on our transition to leverage the latest cloud and virtual workspace technologies. Our success depends on your leadership ability to manage this team along with external stakeholders.

We are seeking for a Senior Technical Program Manager PSJH who will be responsible for advising, consulting, and managing a number of complex projects under a common objective at PSJH under a single program. Work collaboratively with business/facility operational leadership, intake and governance teams, as well as IS groups required to deploy IS services and technology. Primary point of contact between business/facility executive leadership and the resource managers of all IS teams, and is responsible for engaging executive leadership and communicating progress of the program. Facilitate between executive leadership, resource managers of all IS teams, project management and consulting resources, and will be responsible for engaging executive leadership and communicating the status of the program. Accountable for working with and facilitating processes to accomplish complex program objectives, managing change and resolving issues that span across project teams and departments by planning, organizing, directing, and supervising program activities in a cost-effective and productive manner to achieve customer satisfaction. Relies on extensive experience and judgment to plan and accomplish goals on complex issues where analyses of situations or data requires an in-depth evaluation of variables. Ensure projects related to the program are planned and executed in a manner that supports the PSJH Mission, and support integration and collaboration across the health system while meeting the organizational objectives. May oversee teams of up to 40-75 Caregivers.

In this position you will have the following responsibilities:

  • Responsible for advising, consulting, and/or managing a complex program of projects designed to support PSJH to achieve strategic goals and initiatives - including but not limited to - IS operations, informatics, project intake, growth & expansion, healthcare intelligence, integration, applications, and IT infrastructure. Typical programs assigned to a Sr Program Manager will span across several of these operational pillars and functional areas and may require collaboration and coordination with other programs.
  • Strategic Functions:
    • Develop projects within a program in alignment with the organization’s strategic plans and objectives.
    • Build support to influence decisions in order to ensure work toward common objectives.
    • Proactively inform and influence others in order to maintain the balance required between business needs; project partner strategy and standards; and financial requirements and budgets.
    • Facilitate strategic planning with internal customers for deployment of information technologies and/or major services and products related to new growth and expansion efforts.
  • Management Functions:
    • Manage client expectations for timelines and deliverables throughout the project/program lifecycle.
    • Develop and gain sponsor approval for project delivery dates.
    • Manage portfolio programs with increased complexity, strategic priority and/or visibility, system and/or regional priority.
    • Engage and organize the assignment of activities of multi-functional teams, as well as the project estimates, task dependencies and schedule.
    • Scope, risk and issue management, including documenting, communicating and facilitating resolutions or mitigation plans.
    • Develops, initiate and manage a communication plan, including regular program status reports.
    • Manage stakeholders and multiple project teams in the context of a single program.
    • Act as a coach and mentor to others, especially (but not limited to) other project management staff.
    • Facilitate customer needs for multiple department and their associated lines of business.
  • Operational Functions:
    • Develop root cause analyses and process improvement plans.
    • Maintain all program artifacts.
    • Identify, deliver and document organizational, application and human workflows that contribute to policy and procedure updates throughout each project (when applicable).
    • Prepare and deliver presentations to senior leadership, management and stakeholders.
    • Other duties as assigned.

Required qualifications for this position include:

  • Bachelor's Degree or equivalent education/experience.
  • 7 years Information Services/Information Technology and/or Healthcare Industry experience.
  • 7-10 years in the project / program management field.
  • 1 year relevant PPMO portfolio experience (eg. EMR, Business Applications, M&A, Infrastructure, etc.).

Preferred qualifications for this position include:

  • 3 years of SaaS and Cloud software management experience.
  • Master's Degree.
  • PMP (Project Management Professional) certification upon hire.
  • PgMP (Program Management Professional) certification upon hire.
  • Six Sigma certification upon hire.
  • LEAN certification upon hire.
  • CQIA (Quality Improvement Associate) certification upon hire.

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.