Mortgage Closing Supervisor

Alaska USA Federal Credit Union
 Renton, WA


Reports To: Mortgage Closing Manager

Functions Supervised: Closer I, II, II

Primary Functions: Responsible for timely and accurate mortgage loan closing and daily supervision of mortgage closing staff in Glendale, Arizona Operations Center.

Duties and Responsibilities:

  1. Assume certain supervisory responsibilities as assigned by management, such as: a. organize loan files to ensure work is completed timely as directed by Mortgage Loan Closing Manager; b. assist in training new closers; c. provide guidance and assistance to the closing and corrections teams as necessary; d. provide feedback for performance reviews.
  2. Perform loan closing tasks as described in Mortgage Loan Closer III job description as needed to ensure team continues to meet established turn-time requirements.
  3. Act as back-up Mortgage Loan Disbursement Officer performing duties as described in this position's job description.
  4. Ensure that loan disbursement activities are done accurately and timely for boarding to the servicing system.
  5. Ensure all closers have prepared files accurately and timely for transfer to the Loan Delivery department.
  6. Coordinate with Corrections and Loan Delivery teams to make certain corrections for pending purchases or mortgage insurance are obtained timely, to meet investor and agency requirements.
  7. Conduct periodic audits of random samples of closed loans to ensure all closing documents have been scanned into the imaging system, and are complete and legible.
  8. Communicate and coordinate with originating and underwriting staff to facilitate excellent member service.
  9. Review current practices and procedures and provide recommendations to senior management regarding changes that may enhance member service, or improve efficiency within the department.
  10. Perform other duties as assigned.


Education: High school graduate or equivalent.

Creditable Experience in Lieu of Education: Not applicable

Experience/Skills: Proficient in typing, use of calculator by touch, and proficient in the use of personal computer systems. Good communication skills and a thorough knowledge of mortgage loan closing documentation requirements. Must have a minimum of three years management/supervisory experience with demonstrated ability to train staff. Must be able to perform duties independently with minimal supervision. Must have demonstrated an ability to routinely close a high volume of loans without errors. Advanced industry courses in real estate lending and closing recommended.

Tenure: Not Applicable

Equal Opportunity Employer