Manager, User Engagement %26 Training - PSJH

Providence Health & Services Renton, WA
Providence is calling a Manager, User Engagement & Training to Providence Health & Services in Renton, WA.

We are seeking a Manager, User Engagement & Training to be accountable to help develop, maintain and grow a comprehensive program for the delivery of products and services that facilitate user-directed access to curated data sets managed by Healthcare Intelligence. In conjunction with all areas of Healthcare Intelligence and in partnership with key stakeholders, fosters and executes an integrated road map and strategy that enables a variety of users throughout the enterprise to access and utilize data in a managed, scalable, and sustainable fashion.

In this position you will have the following responsibilities:

* Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.

* Lead User Engagement & Training Services for HI. This includes prioritization and oversight of projects conducted by BI Analysts, Data Architects, and other Developers. Establish and maintain relationships with HI Senior Leadership, Enterprise Executive and Senior Leadership, key Strategic Partners both internal and external to PSJH, regarding current and upcoming work efforts. Responsible for management processes associated with Stakeholder Engagement work. Direct management of Trainers, Analysts, Data Architects, and other Developers and possibly other personnel is required.

* Working with all areas of HI, jointly responsible to execute the HI strategy to develop state of the art products and services to assist Caregivers across the enterprise with clinical, financial, and operational decision making and to make optimal use of information, tools, and technology.

* Develop and maintain a coherent road map for User Engagement and Training services which includes timelines and deliverables related to Stakeholder Engagement work.

* Accountable for the establishment and growth of a program to develop and enhance self-service capabilities for stakeholders across PSJH at multiple levels.

* Represent HI to the Organization and external entities and serve as a key communication resource for the ways in which data and analytics can improve clinical outcomes, operational performance, and Patient and Caregiver experiences.

Required qualifications for this position include:

* Bachelor's Degree in Business Administration, Public Health Administration, Computer and Information Sciences, Analytic and/or Quantitative sciences (statistics, finance, data science, public health, epidemiology, computer science, mathematics, engineering, econometrics, or related fields) Or equivalent educ/experience.

* 5 years Leadership roles in analytics, business intelligence, strategy, consulting, data product ownership, etc.

* 5 years progressively responsible relevant management and/or supervisory experience.

* Substantial knowledge in one (1) or more of the following: quantitative analysis, financial analysis, information systems, data science, business intelligence.

* Demonstrated experience in project management, communication, influencing and analytical skills, preferably within the Healthcare Industry. Strong communication skills with the ability to explain technical concepts and analytics-driven findings to business audiences including C-level executives.

* Demonstrated ability to translate objectives into a project plan with milestones, and resource/technology requirements, and teach, lead, and manage projects to successful execution.

* Demonstrated ability to work across multiple engagements with stakeholders to assess needs, provide assistance, and resolve problems, using structured problem solving and communication to both technical and non-technical audiences.

* Demonstrated ability to clearly and concisely communicate ideas, facts, and technical information to senior management, as well as other internal customers both verbally and written.

* Ability to work independently with a high degree of accuracy and attention to detail in the fast paced environment.

* Demonstrated experience in user training services for software and/or BI systems.

Preferred qualifications for this position include:

* Master's Degree in Business Administration, Public Health Administration, Computer and Information Sciences, Analytic and/or Quantitative sciences (statistics, finance, data science, public health, epidemiology, computer science, mathematics, engineering, econometrics, or related fields) Or equivalent educ/experience.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

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