Payroll Risk Support Specialist
Intuit Reno, NV
Answers customer inquiries by chat, email and phone. Provide functional troubleshooting, product feature explanation, and assists with enhanced product features or changes. Technical mentoring teaches and provides technical support to front-line agents Clear and concise case documentation in knowledge share database. Handles multiple tasks, switches priorities and focuses as needed Marinating a work queue and meeting service level metrics Qualifications 2-3 years technical support experience with an emphasis on providing excellent service in a customer care role in banking, financial, or accounting role is highly desired. Strong computer skills and ability to learn company products, techniques and processes quickly in training environment and have the ability to transfer learning to work environment. Excellent problem-solving skills and the ability to learn Intuit products Ability to manage multiple priorities within a high volume and fast-paced environment and handle shifting priorities on a daily basis. A commitment to personal high standards proven by excellent attendance and the desire and ability to contribute to team and company goals Excellent analytical skills, ability to determine from a complex set of variables how to resolve issues. Excellent verbal, written communication skills and effective listening skills, and inspire confidence while leading customers through the steps to resolve issues via phone and email High school diploma or GED is required.