Distribution Center Manager
Makita U.S.A., Inc.
 Reno, NV

Summary:

Directly supervises warehouse employees in the distribution center. Carries out Manager Responsibilities in accordance with the organization’s policies and applicable laws. Plans, directs, and coordinates all restocking and shipment activity through supervision of workers engaged in daily operation of the distribution center. Responsible for personnel development, including hiring, training, performance management and compensation. Reports to the DC Director of Operations. 

Provides the daily support to direct and control activities within the distribution network to maintain the efficient and economical utilization of facility resources and ensure proper distribution and delivery of outbound orders and inbound receipts. Provides support to ensure total commitment to a high level of quality distribution and leadership while meeting or exceeding customer expectations.



Essential Duties and Responsibilities include the following. Other duties may be assigned. 


  • Develops and maintains distribution operations business plans to include all program requirements, labor hours, cycle, production costs, and image.

  • Provides input to the development of product strategy and research and development of new and emerging products.

  • Establishes production and quality control standards, develops budget and cost controls, and obtains data regarding types, quantities, specifications, and delivery dates of products ordered.

  • Provides guidance to the development of a manufacturing process plan, including personnel requirements, material needs, subcontract requirements, facility needs, and tooling and equipment needs.

  • Ensures all established costs, quality, and delivery commitments are met.

  • Coordinates distribution activities with all other functions of the organization and suppliers to obtain optimum production and utilization of human resources, machines, and equipment.

  • Reviews production and operating reports and directs the resolution of operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays.

  • Performs administrative activities associated with the effective management of shop operations, including compiling, storing, and retrieving production data for reports.

  • Determines responsibilities of assigned organization and staff positions to accomplish business objectives.

  • Trains and ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations including OSHA policies and procedures.

  • Suggests changes in working conditions and use of equipment to increase efficiency of distribution center and its employees. 

  • Analyzes and resolves work problems, or assists workers in solving work problems. 

  • Initiates or suggests plans to motivate workers to achieve goals. 

  • Confers with other Supervisor(s) and Managers to coordinate activities of department. 

  • Responsible for corporate equipment, facilities and maintenance personnel. 

  • Interprets company policies to workers and enforces safety regulations. 

  • Adheres to all safety procedures in the performance of job duties. 

  • Interfaces with other departments to ensure Inter-Branch Transfers, DC Stock Orders and deadlines are met.

  • Establishes or adjusts work procedures to meet shipment schedules.


Supervisory Responsibilities                                  


  • Directly supervises exempt and nonexempt {X} employees in the Warehouse Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

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Competencies - To perform the job successfully, an individual should demonstrate the following competencies : 



  • Ethics – Treats people with respect. Inspires the trust of others. Keeps commitments; Works with integrity and ethically; Upholds organizational values


  • Interpersonal Skills – Focuses on solving conflict, maintains confidentiality and remains open to others ideas. Tries new things. 


  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.


  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.


  • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.


  • Customer Service - Responds to requests for service and assistance; Meets commitments.

  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.


  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.


  • Written Communication - Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.


  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.


  • Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.


  • Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.


  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.


  • Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.


  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.


  • Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.


  • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.


  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.


  • Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Adapts strategy to changing conditions.


  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.


  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.


  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.


  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.


  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.


  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.


  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.


  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.


  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.


  • Initiative - Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities.

 

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 



  • Education and/or Experience: Bachelor's degree (B. A.) from four-year College or university; or five years related experience and/or training; or equivalent combination of education and experience.


  • Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


  • Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to understand and process financial statements.


  • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


  • Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft PowerPoint Design software; Makita Employee Portal systems; Internet Explorer Internet software; 5/6S Program; Warehouse Management System (WMS) Order processing systems; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.


  • WMS: Experience with RFs / Manhattan (PKMS) Red Prairie, SAP WM, etc.


  • Inventory Control: Experience with RF Cycle Counting, Conducting Physical Inventories 

 

Certificates, Licenses, Registrations


  • Fork Lift Certification

                               

Other Qualifications (Travel)


  • Must be able to Travel (10) % of time

 

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


  • While performing the duties of this Job, the employee is regularly required to walk; reach with hands and arms and talk or hear.

  • The employee is frequently required to stand; use hands to finger, handle, or feel and climb or balance.

  • The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.

  • The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

 

Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


  • While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts.

  • The employee is frequently exposed to high, precarious places.

  • The employee is occasionally exposed to fumes or airborne particles.

  • The noise level in the work environment is usually loud.


Equal Opportunity Statement

The Company is an equal opportunity employer and makes employment decisions on the basis of merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical (including genetic characteristics or cancer diagnosis), actual or perceived sexual orientation, or any consideration protected by federal, state or local laws. All such discrimination is prohibited. Additionally, the Company will provide registered domestic partners with all rights and benefits as required by Law. The Genetic Information Nondiscrimination Act of 2008 (GINA) prohibits employers from requesting or requiring genetic information of an individual or family member of the individual. The Company is committed to complying with all applicable laws providing equal employment opportunities.