Quality and Training Supervisor (m/f/d)


We are looking for a Sydney basedQuality and Training Supervisor (m/f/d)responsible for quality assurance and training of Accommodation Services Consultants who are grouped in designated teams to ensure the highest levels of customer service are delivered to clients while the relevant Service Level Agreements (SLAs) are met.

Your challenges#LI-RS1

  • Aid in the process of recruitment of new Accommodation Services Consultants, including telephone interviewing and formal face to face interviews.
  • Develop and maintain the induction training program documentation with a goal to on-board new recruits as efficiently as possible whilst maintaining customer service standards.
  • Complete the induction training, coaching and mentoring process for any new Accommodation Services Consultants.
  • Management and monitoring of the Accommodation Services Department Call Quality program, inclusive of recording and reporting to and liaising with the Accommodation Services Team Leaders and Manager.
  • On-going assessment of Accommodation Services Department system processes, both manual and technological, seeking to implement new ways to drive efficiency, improve productivity and quality.
  • Provide on-going educational and training programs for Accommodation Services Consultants and Team Leaders, utilising previous feedback from customers and suppliers.
  • Assistance in all other miscellaneous tasks as required by the Accommodation Services Manager. Provide appropriate support as needed within the Accommodation Services division.

Your Commitment

  • Extensive knowledge of quality assurance terminology methods and tools
  • Must be able to translate broad training and field experience into specialized training courses.
  • Strong understanding of business goals and standards for customer service
  • Great interpersonal and communication skills. Ability to communicate effectively with senior management and other departments
  • Results-Oriented, Willingness to work within a team environment and take responsibility for your work
  • Fluency in English, verbal and written

Your rewards

At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.

You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development