Quality Assurance Director

Starface World Inc

We are Starface

Starface World is reinventing the way we care for acne-prone skin as the first complexion brand to combine efficacy and optimism. We take skincare concerns that were once thought of as flaws and translate them into an opportunity for expression.

Starface World is a positively uplifting place where everyone is safe & accepted exactly as they are. We support causes and do our own work in the world to help build a better, more supportive universe. The same thinking applies to the way we care for skin: we don’t identify flaws or imperfections, we just nurture what’s there—it’s perfect because it’s all just skin.

Our team is a small (but growing) group of committed individuals who are passionate, empathetic, creative, and eager to learn. We are committed to a sustained focus on diversity, equity, anti-racism, and inclusion.

Your Impact at Starface

Reporting directly to the VP of Operations, the Director of Quality Assurance will be responsible for leading the implementation of a robust quality management system across the organization to ensure our products meet the highest quality standards for our customers as Starface expands into new markets and grows its product portfolio. This role will interface closely with multiple cross-functional teams during the QMS implementation to instill a strong quality culture across the organization.

We will count on you to…

  • Implement a Quality Management System
  • Deploy and administer a sustainable electronic Quality Management System across the organization and ensure all cross-functional departments are trained and compliant with relevant quality expectations
  • Develop, validate, and maintain all quality assurance and quality control standards, policies, and procedures to ensure our products meet the highest standards of quality and are safe for our customers
  • Prepare reports to communicate outcomes of quality activities and inform leadership on the QMS implementation progress
  • Implement a compliant document control system as part of the QMS deployment; ensure all relevant quality processes are reviewed and updated at established frequency; manage document storage in eQMS system (MSDS, IL, COAs, Testing Results, product specifications, lot codes, PAO, Shelf Life, etc)
  • Partner with Suppliers on Quality Performance
    • Evaluate adequacy of quality assurance standards and elevate as necessary; review supplier processes to ensure compliance with quality requirements
    • Issue Corrective Action Notices to suppliers; follow up on corrective action plans, and monitor corrective and preventive actions
    • Ensure root cause analysis and corrective actions are implemented within a timely manner and in compliance with all quality procedures
    • Develop and issue rework procedures as needed in alignment with quality criteria
  • Develop testing methods and ensure product compliance
    • Devise sampling procedures for recording and reporting quality data
    • Plan, conduct, and monitor testing and inspection of materials and finished products and/or partner with a 3rd party lab to execute these deliverables per the designed quality system (ie, color/odor/appearance, testing, COA review, etc)
    • Review raw material and FG COAs and/or oversee this work with a 3rd party lab to ensure product compliance
    • Review pre-production and finished production samples and/or oversee this work with a 3rd party lab to ensure FG production is compliant with specifications, artwork, and quality standards
  • Other Responsibilities
    • Identify quality training needs, train employees, and document training
    • Act as point person for quality audits (ie, FDA inspections, internal audits, etc)
    • Review monthly consumer complaints and drive corrective actions
    • Partner with Operations and Product Development teams to create and implement quality gate process for new product development process
    • Act as a liaison with all cross-functional teams as needed to provide quality support, risk-management recommendations, and quality guidance
    • Interface regularly with key internal and external partners (operations team, suppliers, distributors, contract manufacturers, product development, regulatory, supply chain, and legal)
    • Act as quality point person throughout the development and onboarding of new suppliers; support technical transfers and new product development processes

Who We are Looking For

    • Minimum Bachelor’s Degree or advanced degree, ideally in basic science, chemistry, engineering, toxicology or life sciences
    • 8+ years of quality experience, ideally in the medical device or pharmaceutical industry; additional expertise in skincare or cosmetics is a plus
    • Strong knowledge of FDA requirements, cGMP’s, 21 CFR, ISO 13485
    • Knowledge of regulatory requirements like CFR 820, MDSAP, MDR, and MoCRA are ideal
    • A strong, influential leader with a deep understanding of quality processes, quality compliance requirements, and quality management systems and ability to apply these elements effectively across medical device, skincare, and cosmetics products
    • Experienced in implementation of QMS systems and the associated change management requirements to successfully develop a strong quality culture
    • Familiarity with technical transfers and onboarding processes for new contract manufacturing partners and/or suppliers
    • Ability to work in fast-paced, ever-changing, collaborative, start-up environment both independently and cross-functionally
    • Strong business acumen and ability to make appropriate quality decisions while considering business implications; looks for win-win solutions
    • Effective influencing skills and capability to partner at all levels of an organization
    • Proven track record of taking ownership, driving results, & continuous improvement
    • Experience with Word, Excel, PowerPoint, and Google Docs; Greenlight Guru expertise is a plus
  • Willingness to work on administrative tasks; a “no task is too small” attitude

Salary & Benefits

  • Remote Team
  • Compensation for this role is $135 - $170k depending on experience
  • Current benefits include:
    • Access to high-quality health care options
    • Access to a 401k with 5% employer match
    • 4 weeks of vacation plus 15 paid holidays
    • Maternity, Paternity, and Pet-ternity options
    • Home office stipend

If you need any assistance with your application please contact careers@starfaceworld.com.

Starface World Inc. is an Equal Opportunity Employer. Starface does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. All information provided by the applicant is collected, stored and processed in accordance with the terms of our Privacy Policy.