Grand Rounds is a new kind of healthcare company. Founded in 2011, the company is on a mission to raise the standard of healthcare for everyone, everywhere. The Grand Rounds team goes above and beyond to connect and guide people to the highest quality healthcare available for themselves and their loved ones. Grand Rounds creates products and services that give people the best possible healthcare experience. Named a 2019 Best Place to Work by Glassdoor and Rock Health’s 2018 Fastest Growing Company, Grand Rounds works with inspiring employers and doctors to empower them to be the change agents we need to make our shared vision a reality.
The Physical Medicine & Rehabilitation Physician will serve an invaluable role to ensure patients’ musculoskeletal health conditions are treated with industry-leading interventions. As Grand Rounds seeks to improve the health of entire populations, this Physician will work in the following ways with senior leaders to develop MSK treatment solutions:
- Build clinical workflows to equip Grand Rounds clinicians of all backgrounds to properly address MSK complaints
- Provide clinical guidance to identify the right members upon whom we will intervene
- Give clinical input in developing ROI methodology to prove Grand Rounds can positively impact both quality and cost
- Assist exploration of MSK solutions, both internal and external, to best serve members
- Collaborate with leadership and the product team to help design Grand Rounds MSK clinical initiatives and continuous improvement
Clinically, the PM&R Physician will play a key role serving members across the United States while working directly with our team of generalist clinicians, Care Coordinators, and Records Specialists:
- Provide expert guidance with internal consults to Grand Rounds clinicians
- Use clinical expertise to directly serve members who have complex MSK issues Draw on their expertise in PM&R clinical services to guide patients safely to the most appropriate care
- Identify and navigate the members’ medical health benefits
- Assist with patient follow up
- Assist leadership in building musculoskeletal solutions for membership.
- Participate in the development of our long-term musculoskeletal strategy.
- Support the greater clinical team by consulting on musculoskeletal/orthopedic issues.
- Directly serve members by assessing members’ musculoskeletal needs, navigating them to the clinically appropriate care, provider, or health care benefit to ensure high quality care, and providing clinical services within the scope of Grand Rounds’ products.
- Work with our training team to train clinical and non-clinical staff as appropriate.
- Time spent on musculoskeletal solution developing and evolution versus member interaction and clinical consults will be variable in this role. The PM&R Physician will provide key specialist physician insights for the organization, while also participating in front-line member interaction. We would expect more program support in the initial 6 months of the role, with an increasing clinical component thereafter.
- Licensed physician in good standing with the medical board of his/her state
- Have completed residency and practiced for several years (desired, not required)
- Board certified (or board-eligible if taking boards this year)
- Comfortable discussing medical conditions from a wide variety of specialties (not just what you trained in)
- Physical Medicine & Rehabilitation, Sports Medicine, or Orthopedics background only.
- Highly Empathetic. You’ll work with patients and their families who are going through challenging times. You need to keep perspective, be empathetic, and be reassuring that you will help them
- Be efficient. We are a fast growing company and we are busy! You will have lots of work to do and will be expected to meet volume goals without sacrificing quality. We’ll give you the tools you need to succeed, but you’ll have to be an efficient worker
- Be flexible and comfortable with working in a rapidly-changing environment. Grand Rounds is constantly evolving, and our clinicians need to able to thrive in these types of situations
- Strong verbal and written communication skills. You will spend a lot of time on the phone with patients and families, therefore the ability to gather a clinical history, answer questions, and give a great “phone experience” is critical.
- Handle a fast-paced environment with competing priorities. You need good judgement to appropriately juggle your responsibilities
- Be able and willing to work until 6pm PT, with occasional weekend commitments as well
- Strictly follow security and HIPAA regulations to protect our patients’ medical information
- Be pleasant, responsive, and willing to work with and learn from our team
- Excel at communicating with patients and physicians, and enjoy doing so
- Collaborate well across a multidisciplinary team with clinical and non-clinical members to deliver a seamless, top-quality care experience to patients.
- Ability to understand cultural and socioeconomic issues affecting members and think creatively about all resources available at a local or employer benefit level to be able to ensure members can get to the appropriate level of care.
- Have excellent grammar, attention to detail, and be efficient at writing medical information at a patient level
Grand Rounds is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.