Community Moderator - Trust & Safety (Remote)
OkCupid
 Remote, OR

OkCupid is the only dating app that connects people over what really matters—and it works! Odds are a person you know has met someone on OkCupid (seriously, just ask around). Joining the OkCupid team means getting to help millions of people connect every day.

We are looking for a motivated, highly experienced Trust and Safety Analyst to join our diverse Trust and Safety team in a work from home position. This is a 6-month temporary contract, with the possibility of joining us full-time afterwards.

You'll play a meaningful role in protecting OkCupid's ecosystem and ensuring user happiness by reviewing reports of scammers, harassers, fraud, and Terms of Service violations.

Some things you'll do:

  • Work in a queue-based environment
  • Review content including profiles, photos, and messages
  • Detect and remove users violating our Terms of Service from the site
  • Handle critical reports about sensitive topics that require tact and attention to detail
  • Work closely with the moderation team, as well as Legal and Support
  • Assist on special projects as needed
  • Work from your home office 40 hours per week. Schedule is mostly flexible, but some weekend availability is expected.

We're looking for:

  • Prior experience (2+ years) with website moderation and/or digital fraud prevention
  • Excellent attention to detail
  • Deep understanding of internet norms and interactions
  • Experience troubleshooting complicated scenarios
  • Strong pattern recognition and research skills
  • Excellent judgement, including knowing when to escalate and how to prioritize
  • Sensitivity to a diverse and global user base
  • Real passion for helping people
  • The ability to work reliably and independently from home - previous remote experience strongly preferred
  • Experience handling high risk content
  • Excellent time management skills and a high level of accountability
  • A well-written cover letter stating why you're excited to work for OkCupid

Bonus points for:

  • Fluency in a second language (especially Hindi, Bengali, Hebrew, Tagalog, Mandarin, Malay, Arabic, Turkish)
  • Strong cultural and linguistic understanding of India, specifically Delhi, Bangalore, or Mumbai areas
  • Prior experience working with legal teams, law enforcement, or crisis helplines
  • Prior experience in Customer Support
  • Familiarity with OkCupid

Perks!

  • A fully flexible schedule
  • Amazing coworkers
  • The opportunity to join the coolest dating app!

OkCupid is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.