Workplace Experience Receptionist
CB Richard Ellis
 Redmond, WA

Workplace Experience Receptionist

Position Status: Non-Exempt

Weekly Scheduled Hours: 40

Monday – Friday 8am-5pm

Hi, we're Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been.

DESCRIPTION

CBRE is looking to fill the position of Workplace Experience Receptionist to support our client, Microsoft, in Redmond, WA. This position will work onsite, Mon-Fri, with various shifts available.

A Workplace Experience Receptionist is the first point of contact for visitors to Microsoft and plays a critical role in creating an engaging and personal lobby experience, providing every guest with an exceptional feeling of excitement and world-class hospitality. The successful candidate will possess strong written, verbal and listening skills, and have a high proficiency in Microsoft Office. In addition to being organized and able to multitask, this role requires a go-getter with a positive attitude who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry.

If you would like to be part of a great team that adds value and makes a difference in people's lives each day, this position could be the job for you!

RESPONSIBILITIES

This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success.

Responsible for all administrative/reception needs including but not limited to managing calls, calendar scheduling, travel scheduling, expense reporting, document approval processing, documentation (including memo's, faxes, letters and other communication), mail services, etc. May require leadership in meeting planning, general administrative support and projects which may be assigned

So, what will you actually be doing?

Guest Relations Expert:

Has a Positive Attitude, and a warm and welcoming personality, displaying enthusiasm about your daily life and the roles you perform.

Clearly understands the needs of the customer by asking questions, actively listening, and following through with a resolution displaying your empathy of the situation and how it impacts the customer.

Provides local event & attraction recommendations.

Technology Enthusiast:

Actively keeps up to date on emerging technical trend.

Understands the need for change and embrace that change in daily activities, technology, or surroundings.

Uses a variety of proprietary computer systems to:

Register guests and vehicles.

Book/Schedule meetings and events in a complex, fast paced environment.

Execute internal Outlook correspondence.

Keep statistical data on services provided.

Innovator:

Knowledgeable and able to leverage a basic understanding of technology, the brand of the company, both CBRE and Microsoft, and the surrounding community to enhance the experience of our customers.

Effectively manages multiple tasks/projects in a high-paced environment.

Proactively seeks growth cross-training opportunities to expand impact.

Self-directed and intrinsically motivated.

Seeks out customer focused service opportunities.

Resourceful:

Personally familiar with Greater Seattle visitor points of interest, creative in serving guests' needs and develops strong partnerships for mutual benefit.

Possesses thorough knowledge of building events and logistics.

Builds strong internal partnerships to meet business needs.

Adheres to business practice guidelines, policies, and safety practices.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

HS Diploma or GED required. A minimum of 0-1 year Front Desk, Concierge, customer service or other hospitality experience is preferred.

CERTIFICATES and/or LICENSES

None.

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

FINANCIAL KNOWLEDGE

Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications; .

Good organizational skills. Ability to work flexible work schedules based on office needs. Physical ability to assist. Able to lift 30 lbs. Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

SAFETY

  • Complete at a satisfactory level all required and assigned HSE training
  • Follow all activity policies and procedures, including all HSE related requirements at all times
  • Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
  • Report any condition which you feel could result in an accident or injury and / or stop work if required

In addition:

  • Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment
  • Maintain and wear at all times required appropriate personal protective equipment (PPE)
  • Apply appropriate material handling techniques at all times,
  • Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so