Retail Sales Lead

Duluth Trading Company Red Wing, MN
Purpose of Position

The Duluth Trading Company Lead ensures each member of the store team delivers the Duluth Brand experience daily. The Lead is a key contributor in achieving KPI's through proper hiring, staff development, merchandise presentation, operational excellence, inventory controls and loss prevention.

Key Accountabilities

* Develops an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Leads team to do the same.

* Personally demonstrates high level of service and engagement and sets expectations for the team.

* Leads floor coverage to engage the customer and drive Duluth experience.

* Ensures that customer profile information is accurately recorded.

* Responds proactively and provides positive resolutions to customer concerns. Is empowered to make decisions.

* Maintains merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging. Ensures sales floor is customer ready.

* Effectively set up sales and promotions with proper signing and communication

* Executes and supervises the handling of merchandise receipts and transfers quickly and accurately, including checking in, hanging, steaming, and visual merchandising on sales floor.

* Ensures Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area.

* Provides clear and consistent feedback to employees on a regular basis.

* Adheres to all Company guidelines, policies and programs and sets a positive example.

* Understands, executes and trains all cash handling and reporting functions

* Processes all register functions and ensures they are followed in store.

* Ensures store is secured; responds to any alarms as directed.

* Ensures safety of employees and customers. Communicate concerns to Store Manager or Assistant Store Manager.

Knowledge and Background Requirements:

* High school diploma or equivalent. Associate's or Bachelor's degree with a focus in Business Administration and /or Merchandising preferred.

* Three years retail experience with a minimum of one year management experience. Retail Management preferred.

* Able to adapt in a growing and changing environment.

* Able to motivate, lead and influence others.

* Confident in problem solving and decision making.

* Exhibits a high level of integrity and trust.

* Excellent communication skills.

* Collaborates and functions as part of a team.

* Ability to work a flexible shift including nights and weekends.

* Full time leads must have full availability.

* Performs other duties as directed.

Environmental Factors:

* Must be able to stand or walk for up to eight hours a day.

* Frequent reaching and bending and twisting – below waist and above shoulders.

* Frequently required to use repetitive hand to finger motions and reach with hands and arms.

* Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs.

* Ability to climb ladders, reach and bend.

* Work in temperatures ranging from 50 - 95 degrees – especially in our stock room areas.

* Able to use common tools such as hammer, screw driver, and wrench for floor sets.

* Use of a computer up to 60 % of the time throughout the day.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job.

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