IT Coordinator (m/f/d) (Köln, Mid-Senior level, DE, 50668)

 Readlyn, IA

We are looking for aa Cologne-based IT Coordinator (m/f/d) who knows how to manage and monitor IT-related processes and projects in the local and global setup of the HRS Group.

Your challenges

  • Steering of external service provider and close collaboration with internal and external partners, coordination of tasks
  • Process Owner for Incident Management, Problem Management, Request Fulfilment and Knowledge Management
  • Developing and implementing service standards and procedures for the service delivery department
  • Setting up and maintaining the ServiceDesk
  • Supervising other members of the service delivery team
  • Maintaining user relationships and improving response and delivery times
  • Solving IT Problems
  • Working on automation processes and self-service solutions
  • Internal Corporate IT communication
  • Responsible for internal support and trainings in 3rd party applications (Microsoft, Office 365, Atlassian, Zoom)
  • Working on IT projects

Your commitment

  • Bachelor’s degree in Computer Sciences or comparable
  • ITIL Foundation certification preferred
  • Expert in Request Fulfillment, Incident, Problem and Knowledge Management
  • Several years of working in IT Support environment and experience in IT coordination
  • Ability to create value for the business with internal IT Processes
  • Bridge the gap between IT and other lines of business
  • Expertise system monitoring, maintenance, tuning and troubleshooting
  • Passion to proactively and constantly improve status-quo on all levels
  • Good communication skills to make IT understandable for end users
  • Willingness to take over responsibility and to gain expertise on new technologies
  • Analytical skills to study problems and records and identify solutions
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
  • Fluent in English, spoken and written

Your rewards

At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.

You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development.