Customer Success Manager (m/f/d)
We are looking for a Cologne basedCustomer Success Manager(m/f/d)who will be responsible for international and for locally acting B2B clients starting with the roll-out of HRS solutions.
- Support your clients and ensure outstanding service quality in answering requests and providing excellent advice with regards to business data reporting or hotel bookings
- Take responsibility for key customers and develop relationships with customers and partners in the corporate segment of HRS
- Implement cooperation with new clients (client roll-out and activation)
- Act as a consultant by using business data and contacting your customers to enhance existing B2B relations
- Take responsibility for managing your clients from an economic point of view to increase revenue for HRS
- Perform customer service in direct and indirect format (teleconferences, online trainings, etc.)
- First touchpoint for corporate clients and acting as an interface to internal stakeholders
- A commercial education, preferably in the travel industry, or a degree in Business Administration combined with working experience in the B2B travel industry
- Good understanding of how to initiate positive contact and maintain lasting relations in B2B ecosystem
- A high level of self-motivation
- Strong orientation on results and strategic goals
- Ability to work under time pressure
- Excellent communication skills in both ways: understanding pain and gain of the customer and presenting best possible solutions
- Fluency in German and English, both spoken and written #LI-KW2
At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.
You will work in a modern working environment with flexible working hours and the option to work from home.Our training and further education offers give you plenty of room for your personal growth and individual development.