Patient Service Representative - Berkshire Family - Full Time

Tower Health Reading, PA

The Patient Services Representative is responsible for patient registration, scheduling, customer service and
clerical support. Duties include accepting, recording and verifying insurance information, processing
preauthorization requests, collecting copays and account balance payments, scanning documents into EMR
and other administrative tasks related to the efficient operations of the department. Incumbents must ensure
contact with patients, families, the community, vendors, coworkers and physicians is carried out in a friendly,
courteous, helpful and considerate manner. The Patient Services Representative is also expected to
complete other responsibilities in an accurate and timely manner as needed or assigned.



Qualifications

Education Requirements
*High School Diploma or GED (Required)
2 year / Associate Degree (Preferred)
Certification and Licensure Requirements
BLS Certification (may be Preferred or Required based on departmental needs)
CPR Certification (may be Preferred or Required based on departmental needs)
Experience and Skills
1 or more years of experience using an electronic medical record and billing system (Preferred)
1 or more years of experience working in a related field or position (Preferred)
Required Skills: excellent communications skills; excellent interpersonal skills; excellent customer service
skills; strong clerical skills; strong knowledge of Microsoft Excel, Outlook, PowerPoint and Word; strong
computer navigation skills; ability to type proficiently; ability to utilize multi-line telephone systems, ability to
multi-task, work under stress, work independently and accomplish daily activities with little supervision;
organized and detail oriented