Room Service Server

Concord Hospitality Raleigh, NC
Now Hiring: Room Service Servers

We are looking for people that have a passion to serve others! Working as a Room Service Server means you are many times the first or last greeting our guest receives in the day! Your friendly smile and cheerful customer service attitude sets the tone for our guests to enjoy what the day brings to them. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution – FREE MONEY!

Complimentary Hotel Room Night Program – Receive 7 free nights a year

Group Life Insurance equal to your annual salary

Voluntary Short and Long Term Disability Programs

Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

Report to work on time and in full uniform.

Checks station for proper set-up and pars before serving guest.

Greet guests promptly and with a smile. Uphold hotel standards for gracious hospitality, follows companies'


a) Suggestive selling, aware of specials

b) Knowledge of menu and use records

c) Correct pricing and extension of checks

d) Proper table service

e) Relates guests' comments to hostess/manager

f) Correct method of service

Greets guest and offer the best possible service through courteous and proper phone answering procedures.

Follow "clean-as-you-go" and all other safety policies.

Be responsible for the Room Service checks that are issued to you.

Maintain the Room Service area at all times making certain that all the supplies necessary for performing your

duties are readily available.

Take all Room Service orders as outlined in the Service Standards Manual.

Assist in basic tray set-up as outlined in the Service Standards Manual.

Utilize suggestive selling and up selling over the phone.

Each associate is expected to carry out all reasonable requests by management, which the associated is capable of


Set up orders and deliver to rooms.

Develop a complete knowledge of menus, use records, dish and glassware service, and utilize the knowledge in the

service of the guests as needed.

Learn and correctly use the Point of Sales equipment and follow procedures.

Complete all daily and weekly assigned side work.

Participate in daily line up and menu classes.

Report gratuities within company guidelines and federal laws.

Check corridors and retrieve trays when returning from taking orders.

Clean and break down trays in dish area.

Practices good sanitation by washing hands frequently during shift, etc.

Each associate will be required to follow the rules as found in the Concord Hospitality Handbooks.

Takes breaks when assigned by Manager/Supervisor. Checks with Manager/Supervisor before leaving and


Contributes to the total teamwork effort of room service. Performs all reasonable tasks or assignments by


Check bulletin board and schedules daily for important information, updates, changes, etc. Be aware of Hotel


Helps in other areas of the Hotel when needed; always pleasant and friendly.

Contributes to food cost control by following proper portioning procedures as outlines by use record.

To provide timely, efficient, and accurate service to guests; assists as operator occasionally

Why Concord?

Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

We are proud to be an EEO Employer!

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Address11410 Commons Oaks Drive

Raleigh, NC 27614

Phone 919.455.2900

Fax 919.455.2909

© Concord Hospitality. All Rights Reserved

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