Pharmacy Tech II - Duke Regional Hospital - Full Time, 8a-4:30p

Duke Careers
 Raleigh, NC

Duke Regional Hospital has served Durham, Orange, Person, Granville and Alamance counties and the surrounding communities for nearly 40 years. With more than 1,900 employees, its focus is on providing outstanding medical care with compassionate, personalized service in a comfortable community hospital setting. Duke Regional Hospital has 369 inpatient beds and offers a comprehensive range of medical, surgical and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services, and also offers care at the Duke Rehabilitation Institute and Davis Ambulatory Surgical Center. In fiscal year 2018, Duke Regional Hospital admitted 16,299 patients and had 165,953 outpatient visits in fiscal year 2017.

U.S. News & World Report ranked Duke Regional Hospital as #10 in North Carolina and #4 in the Raleigh-Durham area for 2018-19.

Schedule: Monday-Friday 8a-4:30p; occassional weekends as required; no on-call


The Pharmacy Technician II is responsible for support of successful operation and utilization of medication management and distribution technology throughout the Duke Regional Hospital organization, including automated dispensing cabinets, purchasing and receiving functions. and inventory management technology. This position also provides oversight of controlled substance distribution systems. and assures compliance with applicable federal and state regulations. This position requires flexibility and knowledge in all areas listed below to provide supplemental support to the inventory specialists and the lead automation and controlled substance specialist. This position reports directly to the Assistant Pharmacy Director.

Work Performed (Pharmacy Tech II)

Retrieve and interpret medication orders: perform pharmaceutical calculations. taking into account patient and drug characteristics :enter medication orders into pharmacy computer system for pharmacist's review. Label. fill and deliver medication to appropriate patient care locations. Receive and triage information requests: research and provide information where appropriate: referother inquiries to pharmacist. Inventory.order. receive and stock drugs and supplies. Retrieve discontinued or expired medications from stock and patient areas: discard or return to stock as appropriate: complete corresponding documentation. Perform specialized and advanced procedures specific to assigned pharmacy area.including but not limited to North Central. Surgical Suite.Medicine-Surgery, Morris Cancer Center. Outpatient. Women and Children. Pediatric Specialty, St erile Products, lnvestigational Drug Service. Serve as a primary training resource for new technicians and assist in evaluating their progress as directed: may assist inpreparing schedules. setting work priorities and making work assignments as directed. Assist in documentation of unit-specific procedures and quality assurance activities under Pharmacist's review. Assist other technicians in performing complex procedures and/or calcu lations as required. Perform other related duties incidental to the work described herein.

Knowledge. Skills and Abilities

Automated Dispensing Cabinet Responsibilities

Assists Lead Automation and Controlled Substance Specialist (LACSS) as needed to accurately maintainformulary and system databases for automated dispensing cabinets (ADC). and inventory managementsystems.Ensures safe use or automated dispensing cabinets by assisting with database maintenance and reportcreation when needed following safety recommendations/guidelines. identifying areas for improvement andsuccessfully implementing plans to address any issues as requested.Successfully triages and investigates problems reported by customers and ensures their satisfactoryresolution.Fully understands the utility and application of available reports to ensure appropriate optimization of allautomated systems. Provides ongoing ADC and Carousel optimization to best utilize cabinet space anddecrease waste due to expired medications. Directs relevant reports to appropriate parties regarding billing.overrides. outdated medications, and user practices.Assists LACSS as needed to provide leadership and project management for all upgrades. expansions. andplatform changes for all Pharmacy technology. directing interactions on behalf of the hospital with all vendorsoftware and hardware specialists.Maintains user databases for automated dispensing systems. inventory management systems. according tohospital and departmental security guidelines.Works closely with Assistant Director of Pharmacy, procurement specialists. and LACSS to orient and trainnewly hired pharmacy staff by providing clear and accurate instruction. Assist with the development andmaintenance of orientation/training documents for both pharmacy and nursing staffs for all relevant systemsand processes. Provides pharmacy stalf training to new hires and existing staff as it pertains lo correct use ofmedication automation systems.Assist when needed daily reviews of controlled drug discrepancies and conducts audits as scheduled in orderto successfully identify suspicious activities or errors.Assists LACSS as needed to accurately maintain appropriate controlled substance records and ensures thatexpired and wasted controlled substances are processed as required by DEA regulations.Assists LACSS as needed to ensure that controlled substance storage areas throughout AAHS, includingthose within the Pharmacy. are inventoried monthly. per North Carolina Board of Pharmacy regulations.Assist in maintaining most aspects of the Omnicell system to include hardware and software: i.e. helpmanage the Omnicell formulary and user database and monitor/adjust par levels based on med usage.Assistin monitoring and repairing of Omnicell equipment: reconfigure cabinets as needed to meet the needs ofpharmacy and any unitAssist LACSS in serving as a liaison between pharmacy and nursing to maintain Omnicell override groups:work closely with Assistant Director. Omnicell Service Technician and Omnicell Tech support to resolveissues in a timely manner.Assist in creation, update. and revision of ADC procedures.Assist with training/education of all Pharmacy personnel on the use of the Omnicell system.Assist in providing a variety of reports to decentralized pharmacists who are monitoring Omnicell issues:provide records of narcotic returns and wastes on weekly basis.Assist in overseeing daily operation of the controlled substance vault by maintaining adequate inventory,monitoring records and training pharmacy personnel in the vault process.Assist in maintaining records and documentation of all controlled substance medications through: assign useraccess for pharmacy start based on specific job functions with Omnicell system.Assist in using nursing unit inspection/outdate reports to remove meds or adjust par levels to prevent waste..Assist in reviewing and maintaining a variety or reports for Omnicell and controlled substance vault

Controlled Substance Management Duties

Prepare Rx Kits & Syringes (weekly).Ordering necessary supplies needed in vault (e.g. bottles, lids. bags. forms).Reconcile discrepancies, complete and lite paperwork within vault.Perform stock replenishments during shift.Deliver Ancillary Restocks.Check for and pull expired meds from ancillary areas daily.Inventory controlled substance vault monthly.Manage waste of controlled substances.Work closely with Lead Automation and Controlled Substance Specialist (LACSS).Assist in reviewing. documenting, and following up on any Omnicell or controlled substance incidents in theSafety Reporting System.Assist conducting complete inventory of all controlled substances once per month.Primary job duties will relate to Omnicell with coverage of the narcotic vault as needed to assist and inabsence of the Omnicell Administrator.Work closely with OmnicelVNarcotic Control Technician

Inventory and Procurement Duties

Assists and/or provide support to procurement specialists as needed. Duties to include checking in received goods, restocking Carousel and shelves. monitoring expiration dates, receipt, unpacking. and package

preparation in compliance with USP 800. Reporting drug shortages and potential stock-outs. Participation in biannual inventory. Other duties as needed in the inventory role.Participates in weekly pharmacy operations meetings, departmental huddles. and attends monthly. Medication Safety Committee meetings. Completes at least one leadership or development course applicable to new technology, pharmacy regulations or other course related to specialist work annually. Attend annualMedication Safety and Quality conference when possible.

Minimum Qualifications


Work requires high school or equivalent. Successful completion of a formalized Pharmacy Technician

program preferred.


Work requires a minimum of two years experience as a Pharmacy Technician PLUS completion of advanced competencies checklist as documented and approved by the Department of Pharmacy ORan equivalent combination of relevant education and/or experience.

Controlled durg inventory management and Omnicell or ADC experience and vault experience,highly preferred.

Degrees, Licensures. Certifications

Pharmacy technician certification is required from the Pharmacy Technician Certification Board (PTCB). North

Carolina Board of Pharmacy registration is required.


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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.