Alphanumeric is hiring licensed healthcare (Nurse or Pharmacist) professionals to work in Raleigh, NC.
Primary responsibility will be to answer inbound calls from health care providers and patients about medications and communicate complex medical information.
- Paid training on pharmaceutical products as well as support processes
- Hours: Monday – Friday various shifts between 9am-8pm EST with rotational after hour pager support from 8 PM to 9 AM Mon to Thurs and 8 PM Friday through to 9 AM Monday EST.
- Respond to inquiries via phone, email, or web chats from healthcare professionals, consumers, and patients handling adverse events, product Quality complaints, HCP and patient education
- Provide in-depth information and specific product prescribing information, clinical studies, and medical letters.
- Build and strengthen customer relationships by obtaining strategic information, demonstrating broad knowledge and providing appropriate product information.