Deli Bakery Manager - Food Lion

Food Lion, LLC Raleigh, NC
Job Title: Deli Bakery Manager - Food Lion

Job Location:

Primary Purpose:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties and Responsibilities:

* Manage the Deli Bakery Department, including hiring, training and developing department associates

* Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports

* Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation

* Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy

* Support the achievement of budgeted financial and operating results

* Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers

* Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations

* Control store expenses through proper ordering, care for supplies and equipment

* Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems

* Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained

* Ensure Deli Bakery schedules are written to provide extraordinary customer service at all times

* Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Deli Bakery

* Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines

* Observe and correct all unsafe conditions that could cause associate or customer accidents

* Record and report all associate and customer accidents in accordance with established Food Lion procedures

* Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses

* Ensure that all advertising and sales promotion materials applicable to the Deli Bakery are properly utilized

* Ensure compliance with local, state and federal regulations

* Adhere to all company guidelines, policies and standard practices

* Maintain security standards

* Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses

* Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales

* Perform all other duties as assigned


* A high school graduate or equivalent preferred

* Ability to lead and manage a team

* Strong understanding of store operations and merchandising techniques preferred

* Excellent interpersonal, organizational, communication and customer service skills

* Ability and willingness to learn multiple tasks and technical requirements of the job

* Ability to use technical information to solve problems

* Must meet minimum age requirements to perform specific job functions

* Must be able to meet the physical requirements of the position, with or without reasonable accommodations

* Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

* Ability to use computers and other communication systems required to perform job functions

* Ability to push or pull up to 2000 pounds using a pallet jack

* Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion

* Pull or push up to 75 lbs. on occasion

* Stand 100% of the time, frequently walking short distances

* Be able to handle a variety of substances associated with cleaning and packaging materials

* Perform repetitive hand and arm motions

* Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

* Meet established volume activity standards for the position

* Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

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