Banquet Assistant Manager, Sheraton Raleigh Hotel

PM Hotel Group Raleigh, NC
Job Summary

Assist Banquet Manager in hiring, training and directing the banquet staff in servicing all the activities in order to ensure a successful function and repeat business. Planning and supervising all banquet activities, from set up of banquet space, to servicing events, and break down of rooms; ensuring the hotel displays a very high level of quality service. Coordination with all the parties involved in the event – Kitchen, Sales & Marketing, Purchase and guests.

Summary of Essential Job Functions

* Assists supervising set up of banquet space to ensure timely and accurate room sets

* Ensures that service staff is prepared and organized and deliver high standards of service.

* Ensures proper sequence of service for events.

* Provides guests with excellent food service and presentations.

* Reviews event orders with clients; respond quickly to last minute changes; answer questions to customer's satisfaction; review guest check with client after function and obtain signature.

* Assist scheduling employees at proper staffing levels; watch labor costs daily to ensure efficiency in scheduling.

* Fills requisition supplies when needed and maintain adequate levels of inventory supplies to meet function needs.

* Maintains orderly back areas and ensure equipment is kept clean and stored in a secure manner.

* Assist operating department within established budgets. Prepare summaries which recap issues effecting the department, with explanations of variances to budgeted operating expense levels.

* Assist in recruiting using company hiring standards (all application paperwork, EEO interviewing and selection, behavioral questioning, reference checks, evaluations and team interviews)

* Maintains procedures and processes and takes an active part in relation to Orientation, Buddy On-the-Job-Training, other Training and Development. Review performances and assist in career development.

* Coaches and Counsels as needed and documents all performance related discussions and actions.

* Assist conducting daily departmental NETMAs.

* Assist conducting or facilitating training classes regarding safety, security, department procedures and service guidelines.

* Provides a professional image at all times through appearance, dress, and behavior.

* Follows company policies and procedures and department SOP's is able to effectively communicate them to others. Be knowledgeable of the Associate Handbook, trains staff and is able to answer questions on this material. Insure that an up-to-date Handbook is always readily available.

* Knowledgeable of hotel property, amenities, area attractions and transportation.

* Actively participate in all hotel level meetings in which attendance required/requested.

* Fulfills Manager on Duty shifts.

* Within scope of managerial authority, insure hotel is in compliance with all federal, state and local laws, including EEOC and Wage Hour laws.

Abilities Required

* A majority of time will be spent moving around the hotel, supervising and assisting line employees. Some lifting of up to 50 pounds and pushing of up to 250 pounds may be required. Must be able to plan and organize the work of others. This person needs to speak and write clearly, interact professionally with the general public and make quick decisions. Planning, reasoning and thinking skills are used when reviewing budgets, event orders and creating schedules or agendas for events. This process usually takes place while sitting down. Since the employee in this position oversees several subordinates, a vast amount of time is spent utilizing problem solving, reasoning, motivating and training abilities. Mathematical skills such as profit/ loss concepts and percentages are used often.

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.


This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.