Crisis Services Professional

Lutheran Social Services of Wisconsin and Upper Michigan Inc Racine, WI

This role is responsible to assess consumer needs through careful collection of consumer data, describe basic services to consumers and provide linkage and follow up. Document all consumer contact. Follow up with crisis and targeted case management consumers when assigned. Develop and maintain relationships with other departments, Court and Law Enforcement.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

* Gather data from consumer interviews, past records, other information, to gain understanding and verification of previous disorders and treatment episodes.

* Provide assessments to identify treatment needs of the consumer.

* Provide follow up services for consumers enrolled in the crisis and or targeted case management program as assigned. This may include home visits, or if inpatient, hospital visits. You may also have a need to meet one on one with the consumer in office.

* Provide brief counseling to consumers.

* Respond with Mobile Response when called.

* Respond to potential suicide or other emergency telephone calls.

* Assess clients' needs.

* Provide consumers with necessary or appropriate information regarding services offered by the Human Services Department or community.

* Provide back up to UA collection.

* Recommend to supervisor the various services requiring authorizations.

* Recommend to management changes or gaps in the system that prevent or hinder the delivery of services.

* Prioritize and organize time to cover assigned area.

* Develop and maintain resources appropriate to needs of the consumer population.

* Consult with other professionals in the field and in related fields to increase individual knowledge and understanding of various disciplines, changes, and developments in the field of Human Services.

* Develop and maintain an effective body of knowledge regarding laws and procedures affecting consumers.

* Document all work to ensure compliance with County, State, and Federal requirements.

* Complete all other duties as assigned.

* ADDITIONAL AGENCY REQUIREMENTS (Required of all employees):

* Must comply with agency and departmental policies and regulations

* Must relate to individuals and families of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.

* Must support the Mission, Vision and Values of the Agency.


* Medical/Dental/Vision Insurance

* Flex Spending for Dependent & Health Care

* Mileage reimbursement

* Paid Time Off

* 10 Paid Holidays

* Ability to Contribute to 403B

* Employee Assistance Program

* Service Awards and Recognition



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, and medical checks, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


* A Bachelor's degree in Human Services field (criminal justice, educational psychology, vocational rehabilitation, guidance counseling, social work, sociology, etc.). An equivalent combination of education, training and experience which provides the requisite knowledge, skills and abilities will be considered. Master's degree preferred.

* Minimum one-year post-graduate experience with mental health consumers strongly preferred.

* Knowledge of community resources.

* Knowledge of DHS 34, 92 and 94 and Wisconsin State Statutes, 48, 51 and 55.

* Ability to respond to crises and make appropriate assessments as to resolution.

* Ability to work independently and multitask.

* Maintain effective working relationships with a diverse client population.


The incumbent of this position must have a valid driver's license and reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record is required.


Ability to communicate both in verbal and written format, effectively and efficiently in job.


Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training.


The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the worker is regularly required to sit at a desk, some filing, answering the phone, computer usage and driving. This position may bend/stoop, crouch, climb stairs and kneel. This position may require the ability to access a variety of locations in the community. The employee must react appropriately in times of crisis.

The incumbent of this position works in an office environment. The incumbent will also be exposed to outdoor weather conditions when traveling on company business.

The noise level in the work environment is usually moderate.

TRAVEL: Ability to travel on day trips as required; at least 50%. Some overnight travel may be required.

We want you! Apply today to join our team.


* Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

* Please view Equal Employment Opportunity Posters provided by OFCCP here.

* The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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