CCS Professional - Provider

Lutheran Social Services of Wisconsin and Upper Michigan Inc Racine, WI

This position involves the care and treatment of adults and adolescents diagnosed with a mental illness or substance use disorder. Position delivers psychosocial rehabilitative services in accordance with a CCS plan of care. Works with other case managers, consulting psychiatrist, front desk staff, the director of quality assurance, consumers and managers. Has outside contact with community agencies, consumer family members and various hospital units. Position is also responsible for CCS assessment and service plan development.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Provider Focus:

* Provide individual skill development to adult and youth with serious and persistent mental illness and co-occurring disorders such as substance abuse.

* Provide wrap-around services to clients including but not limited to; community life skills training, mental health and AODA supportive counseling, physical health monitoring, employment related skill development, school and IEP advocacy, symptom management, psycho-education, and communication and interpersonal skill training.

* Follow recovery focused client-centered treatment plans for clients on his/her caseload, under the supervision of the clinical coordinator.

* Provide crisis therapy when indicated. (Only appropriately credentialed staff)

* Provide supportive counseling and crisis intervention, as needed.

* Maintain a treatment oriented environment and assure consistency in carrying out treatment objectives.

* Participate in staff meetings and in-service trainings, as required.

* Maintain flexible work schedule to adequately meet program needs, which may include working during the evening.

* Provide medication management by supporting client in taking medications in compliance as directed by the supervising physician.

* Provide oral and written communication that is appropriate to the task and in accordance with agency, DHS 36 and Medicaid standards.

* Make intervention and assessment decisions using the "Best Practice" philosophy.

* Work collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral.

* Communicate pertinent information on a timely basis and participate in clinical supervision case reviews, staffing's, and/or case planning meetings.

* Complete all necessary health care/medical and financial record documentation required to maintain complete medical and financial billing records.

* Complete and coordinate appropriate and timely medical record documentation, which may include assessments, follow-up contacts, crisis plans, administrative, demographic, insurance, and financial information.

* Perform other duties as assigned, including responding to an emergency event.

ADDITIONAL AGENCY REQUIREMENTS (Required of all employees):

* Must comply with agency and departmental policies and regulations

* Must relate to individuals and families of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.

* Must support the Mission, Vision and Values of the Agency.


* Medical/Dental/Vision Insurance

* Flex Spending for Dependent & Health Care

* Mileage reimbursement

* Paid Time Off

* 10 Paid Holidays

* Ability to Contribute to 403B

* Employee Assistance Program

* Service Awards and Recognition



* Bachelor's degree in Human Services field required. Master's degree preferred.

* Experience with treatment programs involving adults and youth with mental illness and/or substance use disorder.

* Knowledge of Chapters 36, 34, 51, 54, 55 and Mental Health.

* Ability to respond to crises and to make appropriate assessments as to resolution.

* Knowledge of community resources.

* Ability to interact professionally with clients who may be challenging and potentially hostile.

* Ability to think critically and problem-solve while completing assessments and developing safety plans with consumers.

* Ability to work well with treatment team and community members.

* Interacts with the public in a professional manner.


The incumbent of this position must have a valid driver's license and reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record is required.


Ability to communicate both in verbal and written format, effectively and efficiently in job.


Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training.


The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the worker is regularly required to sit at a desk, some filing, answering the phone, computer usage and driving. This position may bend/stoop, crouch, climb stairs and kneel. This position may require the ability to access a variety of locations in the community. The employee must react appropriately in times of crisis.

The incumbent of this position works in an office environment. The incumbent will also be exposed to outdoor weather conditions when traveling on company business.

The noise level in the work environment is usually moderate.

TRAVEL: Ability to travel on day trips as required; at least 50%. Some overnight travel may be required.

We want you! Apply today to join our team.


* Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

* Please view Equal Employment Opportunity Posters provided by OFCCP here.

* The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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