Customer Care Overnight - Representative

Granite Telecommunications LLC Quincy, MA
Customer Care Representative-Overnight

Granite Background & History

Granite is one of the premier communications services provider to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.35 billion in revenue with more than 1,800 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts. Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.

Granite's philanthropy is unparalleled with over $6 million in donations last year to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been rated a "Fastest Growing Companies" by Inc. Magazine past ten consecutive years in a row (2007-2016).

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

General Summary of Position:

Granite Customer Care Overnight Representatives will answer inbound calls and address customer inquiries in a timely and efficient manner. Will also work additional projects and assignments, as needed.

Duties & Responsibilities:

* Provide Granite customers with fast and reliable service and support to fit their business needs

* Work with the Customer Care team to answer all incoming calls in a timely and efficient manner

* Troubleshoot customer issues by working with internal departments and vendors

* Document accurate and detailed information in Granite's customer accounts database

* Manage occasional short-term projects

Required Qualifications:

* Bachelor's degree required.

* Strong communication skills, both verbal and written

* Ability to work independently and make judgment calls to resolve customer issues

Preferred Qualifications:

* Call center experience.