Windows Desktop Specialist

Tangentia Queens, NY
Tangentia is a Premier IBM Business Partner & was also awarded as the fastest growing IBM Business Partners for 2012, 2013 & 2014. Our Head office is in Toronto, Canada with offices in US and India as well. You can learn more at www.tangentia.com

Tangentia is one of the key Implementation partners with IBM and works closely with IBM services groups like GBS, GTS, and ISSW. Tangentia is authorized to sell and implement all IBM software brands across USA, Canada & India. Some of our key strengths are around  Identity & Access Management, IBM security, Sterling Commerce, Cognos, Tivoli, and WebSphere. Tangentia is also a key partner and works closely with the IBM training group.

We are hiring for :

Role: Windows Desktop Specialist
Location: Montreal, QC
Duration: Fulltime
No Of Position: 1

POSITION DESCRIPTION :
The Workspace Desktop Engineering Team is committed to delivering enterprise-class Windows Desktop builds and are responsible for all aspects of the design, configuration and integration of the Windows Desktops into the firm.
 The team is also responsible for the engineering of the firms browser and office products along with other end-user productivity tools and middleware.
 We are looking for a person to be able to contribute too many of the on-going initiatives in some of these areas and owning engineering tasks from beginning to end.
The candidate will have a very strong technical foundation, a strategic mind-set, great communication skills and the ability to collaborate well with others in a truly global team.

RESPONSIBILITIES:
  •          Engineer/sustain existing/new desktop related technologies into the firm
  •          Ensure products meet the necessary security, supportability, performance requirements
  •          Ensure we meet our users expectations around user experience
  •          Create, review, maintain and update documentation.
  •          Provide 3rd line support to investigate & troubleshoot root causes, however this is not a support role!
  •          Dissemination of knowledge amongst peers.
  •          The ideal candidate will have extensive experience/knowledge of Windows operating systems, management of end user productivity apps, standard associated technologies and third party products.  A significant subset of these skills are desired
 
MUST HAVE:
  •          Deep technical understanding of Windows Desktop x64 operating systems up to and including Windows 10
  •          A good of understanding of how a modern browser works both from a desktop and networking perspective
  •          Knowledge of software packaging tools (e.g. InstallShield, App-V sequencer, Wise)
  •          Knowledge of common third party tools used to manage/support large environments. i.e. Appsense/SCCM
  •          Advanced Scripting ability with PowerShell
  •          Experience in engineering Large Scale Deployment/Migrations of Office 2010/2013
  •          Experience in Configuring and Supporting Microsoft Outlook in Microsoft Exchange Environment
  •          Knowledge of common Windows Infrastructure i.e. Active Directory/GPO
  •          Strong troubleshooting mind-set (i.e. parsing event log, Sysinternals tools, analyzing memory dumps etc)
  •          . Experience of large scale desktop deployment tools and techniques in large distributed organizations. Some development experience/knowledge.
  •          Ability to write technical and operational management documentation (system design and engineering documents, operational runbooks).
  •          Experience of working in a global environment
  •          Desktop/Laptop Hardware Knowledge
 
Thanks