Learning and Development Senior Associate
 Queens, NY

The Learning and Development Senior

Associate will report to the Director of SCO’s Center for Professional Development and is responsible for working with

the Center for Professional Development

team to develop and implement agency-wide, and program specific, training

across the agency. This is an excellent opportunity for individuals with

experience in both human/social services

and Learning and Development, who enjoy conducting classroom style training, coaching, as well as

collaboratively developing, updating and evaluating training for all facets of the agency; including but

not limited to foster care, early childhood, homeless services, preventive, developmental

disabilities, behavioral health, policies and best practices.

The successful candidate will have

knowledge of principles and methods of adult learning, and experience teaching and instructing

individuals and groups in a professional setting. Learning and Development

Senior Associates must be able to develop, plan, organize and facilitate training for employees using a variety of

instructional techniques or formats; such as role

playing, simulations, team exercises, group discussions, videos, or

lectures. The candidate should have excellent

oral, written, presentation and interpersonal communication skills. Knowledge of the structure and content of the English

language including the meaning and spelling of

words, rules of composition,

and grammar is required.

The successful candidate should have strong proficiency in use of Microsoft Office

Suite and/or standard software applications typically used in a corporate office

environment. In addition; the candidate must be able to develop relationships

with program leadership, develop, implement and deliver training modules using

a variety of training techniques, and should be experienced working with

computer based training software and learning management systems. This position

requires a candidate to monitor, evaluate, and record training activities for

program effectiveness.




comprehensive, programmatic training to all employees for SCO Family of


Design and

development of training materials/curricula including participant workbooks,

facilitator guides, powerpoint, training handouts, pre/post-tests, etc.

Leverage technology, expertise

and relationships to contribute to department goals and drive results.

Collaborate with

internal subject matter experts to write and organize content for requested


Work with CPD

leadership to identify and implement effective evaluation processes to

accurately measure training effectiveness and transfer of learning/skills.

Facilitate and

present at annual conference and other external training events as needed.

Participate in train

the trainer and instructor walk-through activities.

Evaluate and update

existing training materials.

Keep training

information and attendance current.

Some evening and

weekend training with a flexed schedule.

Perform other

professional responsibilities as assigned by supervisor.

Learning &

Development Core Competencies:

Knowledge Management

  • Knowledge
    management ensures: advocating access to knowledge, collaboration,
    facilitation of social learning, establishment of a knowledge culture,
    leveraging technology, transformation of knowledge into learning

Training Delivery

  • Competent
    facilitation ensures: the environment is conducive to learning, learners
    are as engaged in learning as possible, opportunities to interact and
    practice are optimized, special needs of individuals and groups are
    respected, achievement of learning objectives is assessed, and the
    facilitator appropriately represents the organization.

Experiential Learning

  • Appropriate use of
    experiential exercises ensures: increased awareness, helps modify attitudes and
    challenge misconceptions, and facilitates learning and mastery of both
    knowledge and skills.

Supporting Transfer

of Learning

  • Competent
    support for transfer of learning ensures: materials to support transfer
    are designed and developed, coaches, supervisors and mentors are prepared
    to support transfer of learning, facilitator’s position content and
    activities to support the transfer of learning.

Learning Technologies

  • Apply a variety
    of learning technologies to address specific learning needs, use
    technology effectively across different areas of expertise, identify when
    and how to use technology as a training and development solution.


and Ethics

  • Demonstration of professionalism and ethics ensures training and development staff maintain standards for dress, organization, and preparation for training. In addition, the trainer demonstrates, models, and incorporates into practice the values, ethics and standards of the human services profession and SCO.



  • BA/BS in related
    human services field required; AND
    10 years of experience in the human/social services field; AND 3 years of experience providing educational, training or
    instructional services in a functional area.
  • Master’s Degree in
    related human services field; AND 5
    years of experience in the human/social services field; AND at least 1 year of experience providing educational, training
    or instructional services in a functional area.
  • Ability to work
    independently in a project driven environment with tight deadlines.
  • Demonstrated
    knowledge and experience using Microsoft Office Suite, Windows Operating
    Systems, etc.
  • Ability to work in a
    diverse environment



Preference will be given to candidates who, in addition to meeting the

minimum qualifications, demonstrate some or all of the following


  • Master’s Degree in human services field AND 10 years of experience in the field.
  • Licensed Clinician
    - LMFT, LMHC, LMSW, LCSW, etc.
  • Work experience that
    required basic knowledge of Online Learning Management Systems (Relias,
    Cornerstone, etc).
  • Experience with
    e-Learning software and Go-To-Training/Webinar platforms.
  • The
    ability to speak, write, and translate in Spanish is a plus, but not

SCO Family of Services is an equal opportunity employer