Field Credit Representative 1st 6 Mos

Xcel Energy Pueblo, CO
Location(s): CO - Alamosa

Are you fit and ready to work hard at a challenging but rewarding job that doesn't require you to sit behind a desk all day? Do you want to build a long-term career in a stable industry at a company that's committed to treating you with respect, training you well and ensuring your safety? A field or skilled labor job at Xcel Energy could be the opportunity you're looking for.

* NOTE: This position requires an assessment prior to interview consideration. We ask you to please carefully read the instructions below

Xcel Energy is looking for a Field Credit Representative 1st 6 months to join our team in Alamosa, CO.

Summary

As a Field Credit Representative you will work independently, without direct supervision and represent the company in face-to-face customer negotiations while conducting oneself in a safe and professional manner at all times. Must possess a thorough understanding of Company rules and regulations, Rule-13 and collection procedures for individual customer situations, using good judgement in order to determine necessary action in terms of payment arrangements, referral to assistance agencies, discontinuance of gas and/or electric service, or development of a mutually acceptable agreement to meet both the company's and customers needs. Act as a company agent to receive cash and check payments, balance and report daily cash receipts and complete necessary daily documentation of work activity.

Requirements

* High School diploma and/or GED

* Ability to recognize the threat of a possible confrontation while behaving in a professional manner, dealing with difficult and irate customers, avoiding hazards, which include dogs.

* Superior communication skills are necessary and the ability to negotiate with delinquent customers is vital.

* Map reading is required to assist in the location while collecting all over the state of Colorado.

* Ability to enter and retrieve data from the customer database system.

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Steps in Xcel Energy's hiring process

* All qualified candidates will be sent an online assessment via e-mail. Applicants must successfully pass in order to be further considered.

* Candidates who successfully pass the assessment will be contacted to come in for an information session and interview.

* After attending our information session/interview, our Team Leaders will collaborate to decide which candidates are best qualified and offers will be made.

* Candidates who accept the employment offer will be required to pass Xcel Energy's background check and drug test. This process can take up to two weeks before clearance is issued.

* After successful passing of the background check and drug test, candidates are ready to start the training class.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

Posting Notes: CO - Pueblo || CO - Alamosa || United States (US) || Operations || 66580:Collections South-PSC || Full-Time || Bargaining ||

Requisition Number: 14341

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com