Service Manager

Midwest Machine Princeton, MN

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Consistently exhibits Midwest Machinery Company's core values of Commitment, Passion, Progressiveness, Integrity, and Value Delivery.

Responsibilities:

  • Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
  • Assists in developing, and executes, Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
  • Coordinates customer clinics and related promotional events
  • Monitors all service warranty and Product Improvement Program expiration dates to keep within within the required timeframe to receive maximum credit
  • Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
  • Makes regular personal visits to customers (and potential customers)during the off months (Dec., Jan, Feb., July and Aug.) to increase and solidify business
  • Reviews work orders for completeness and accuracy prior to customer billing: closes work orders in a timely fashion
  • Ensures all departmental tools, equipment, and vehicles are in good working order
  • Manages recruiting, staffing and employee development activities for employees reporting to this position
  • Participates in service EDUCATE training program required for the development of skills and knowledge
  • Participates in, or hosts, at least one local school-related career day/experience per year
  • Attracts, retains, and effectively engages department personnel.
  • Attends to, and resolves, employee and inter-departmental issues in a fair and expedient manner
  • Actively participates in a local civic, charitable or community organization: holds office in same at least once every 4 years
  • Performs other duties as assigned
Qualifications
  • 3+ years experience in Service Department operations
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Familiar with John Deere and competitive products
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • Excellent customer service skills
  • High School Diploma or equivalent experience

Physical, Mental and Other Requirements:

Frequent bending and stooping

  • Ability to lift up to 50 lbs.
  • Climbing/using ladders
  • Ability to use a forklift/skid loader
  • Ability to work extended hours and weekends
  • Valid driver's license with an insurable driving record required
  • Must pass a pre-employment background study and credit check

 

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