Assistant Store Manager, Potomac Mills VA

Michael Kors Potomac Mills, VA
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

ESSENTIAL JOB RESPONSIBILITIES

SALES GENERATION

* Meet personal and store sales goals

* Assist in the tracking, monitoring, and communication of business results

* Ensure an elevated level of sales and service is practiced by all associates; lead by example

* Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales

* Ensure all sales related policies and procedures are maintained

* Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff

* Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE

* Ensure all associates provide the highest level of customer service

* Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books

* Resolve all client problems and complaints quickly and effectively

* Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)

OPERATIONS

* Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management

* Support and assist in staff training in all areas of appropriate register usage and maintenance

* Understand and properly execute all management register functions

* Participate in inventories

* Understand and execute cash control procedures including: bank deposits, safe funds, petty cash

* Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/VISUAL

* Assist in the implementation and maintenance of all merchandising/visual directives

* Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times

* Ensure deliveries are properly processed in a timely manner

* Identify and communicate product concerns in a timely manner

* Communicate inventory needs to support the business goal

HUMAN RESOURCES

* Assist in the recruitment, training and development of staff

* Assist in ensuring the integrity of payroll and the payroll process

* Continually evaluate the performance of each associate and provide constant feedback to ensure results

* Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

* Support and provide follow-up for all training programs, seminars etc.

* Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

DIRECT REPORTS

* Sales Supervisor(s)

* Stock Supervisor(s)

WORK EXPERIENCE

Minimum 3 years retail experience with 1-2 years specialty management.

We are an Equal Opportunity Employer M/D/F/V

We are an Equal Opportunity Employer M/D/F/V