Operations Associate 1

PCG Staffing Solutions Organization LLC Portsmouth, NH
Position Title:Operations Associate 1

Duties & Responsibilities:

* Pick up mail daily from Post Office

* Process incoming and outgoing mail (USPS, Fedex/UPS and Email)

* Coordinate shipping through UPS and FedEx

* Answer customer service line and greet walk-in clientele

* Scan, FAX and copy documents

* Electronic and hardcopy filing and organizing of various materials

* Schedule maintenance of office equipment

* Enter and look up information in databases

* Compile any missing information from documents received

* Track and report on various documents

* Correspondence to providers and/or members via Word and/or Email

* Update documents

* Create template documents

* Generate reports

* Proactively communicate with management regarding workload/questions

* Meet specific performance metrics

* Assist with other duties as assigned

Required Skills:

* Ability to multi-task

* Keen attention to detail

* Ability to take initiative, prioritize tasks and manage workflow to meet deadlines

* Ability to maintain a record keeping and follow-up system

* Possess excellent oral and written communications skills

* Be familiar with standard office equipment including computers, printers, scanners, copiers, fax machines and telephones

* Be proficient in Word Processing and Excel spreadsheets

* Ability to prioritize work and meet deadlines

* Must recognize and maintain the confidentiality of all materials in the work setting

* Ability to interpret, comprehend and follow policies and plan provisions

* Excellent interpersonal and customer service skills

* Excellent oral and written communication skills

* Strong problem solving and analytical skills

* Demonstrated typing skills and accuracy rate

* Ability to work autonomously and within a team

Qualifications:

Education:

High School Diploma Required, Associates Degree preferred

Experience:

Experience in an office setting

WORKING CONDITIONS:

Office Setting, Ability to lift 20 pounds

SUPERVISORY RESPONSIBILITY

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

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