Technical Support Engineer

New Relic Portland, OR
New Relic

Technical Support Engineer

Portland, Oregon

Are you ready to be a key player in our SaaS company, one that is setting the standard for technical innovation and customer growth?

New Relic delivers full-service App Performance Management (APM) as SaaS. We work with a broad range of Java, .Net, Ruby, Python, PHP, Node, and Mobile app developers – from startups to global Fortune 500 enterprise companies.

Yes, it is a great product and is incredibly easy to use. However, with customer sites sending us more bits per second than the whole world sends Twitter, and with an agile product that we constantly improve . . . New Relic customers do sometimes need help from Support.

We are looking for the right person to join our Support team. You will work closely with other engineers to creatively and relentlessly solve customer problems. You will use your insight and imagination to help us identify reoccurring or systematic problems and suggest ways we might address them.

In addition to technical support experience, we are looking for people who can demonstrate expert troubleshooting skills, have broad experience with web technologies and who are competent with one or more of the following development frameworks: Java, .Net, PHP, Ruby, Python, & Node.

We are looking for a unique individual -- someone who . . .

* Loves delighting people -- even customers who are having a bad day

* Has a track record of providing superior software support via email, phone and social media

* Has an infectiously positive attitude and sees possibilities rather than obstacles

* Wants to be an integral part of a world-class support organization

* Can get creative when the answer is not obvious

* Is technically competent and curious about new software technology. (You might install Microsoft CTPs, dabble in Rails, play with Azure Cloud Services, spin up VMs, or geek out in other ways)

* Possesses a hunger for knowledge - always wants to learn more and do better (we are like that around here)

* Collaborates easily across teams or disciplines to solve problems

* Can work a flexible schedule in a 24/7/365 support environment

Please note, this position is not eligible for visa sponsorship.

To get started, click on the link below. To fast track your application, let us know in your cover letter why this job, product, and/or company is of particular interest to you. We look forward to talking!

At New Relic, we hire people who are eager to contribute to our culture, and we empower them to do just that. We take pride in thinking beyond our day-to-day job descriptions, and encourage you to actively seek out opportunities to create the type of work environment that you want to be a part of. What does this look like in action? You should be ready to be a "culture add" to New Relic and spend ~5% of your time finding meaningful ways to make this an even better place to work.

A little about us:

New Relic provides the real-time insights that software-driven businesses need to innovate faster. New Relic's cloud platform makes every aspect of modern software and infrastructure observable, so companies can find and fix problems faster, build high-performing DevOps teams, and speed up transformation projects. Learn why more than 50% of the Fortune 100 trust New Relic at

New Relic is a San Francisco Best Places to Work award winner, an Oregon "Top Workplace" award winner, named a leader in the Gartner's 2012, 2013, 2014, 2015 & 2016 "Magic Quadrant" for APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN); 10 Cloud Management Companies to Watch (NetworkWorld) – the list of accolades goes on. More important than all of that: we provide challenging work, opportunities to learn, high quality teammates, a standard-setting product, and a company on the move.

Our office is in the tech mecca of Portland, with easy commute access and a plethora of good eats and great coffee. We provide competitive compensation including equity and big-company benefits (medical, dental, etc.)—all while maintaining the energy, agility and fun of a start-up.

New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or any other characteristic protected by law. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.