Operations Manager

Estes Express Lines, Inc. Portland, OR
Job Summary

* Report to the Terminal Manager/Assistant Terminal Manager

* Lead, guide and direct employees to include setting targets, monitoring performance, providing coaching, counseling and development

* Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules

* Involved in hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion

* Administer and carry out assigned portions of the Terminal Business plan as set forth by the Terminal Manager

* Manage all terminal operations in the absence of the Terminal Manager or Assistant Terminal Manager

* Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations

* Responsible for meeting all KPI's assigned

* Ensure timely pickup and delivery of freight and verify freight for all billing

* Observe loading of trucks for proper handling and distribution of freight for transport

* Enforce all safety measures in regard to balance of freight for safe operation of trucks

* Oversee terminal operations to ensure customer satisfaction while minimizing costs

* Direct investigations into causes of customer complaints and recommend solutions to correct them

* Assist with the coordination of drivers and assign trucks and delivery routes for pickup and delivery of freight

* Record all pertinent information on transport of freight including time of departure, delivery, etc.

* Conduct safety interviews with the driver to include: post accident MVA Reports, workers compensation after accident interviews/reports, notice of violations interviews with drivers and road observation discussions with drivers

* Conduct safety training as needed following accidents, a workers compensation incident, road observations and notices of violations

* Regular attendance is required

* This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks

Qualifications

* High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor's Degree preferred.

* Minimum of 5 years supervisory experience preferred

* Knowledge of all aspects of an LTL terminal

* Must have good computer skills (AS/400 & MS Office a plus)

* Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees

* Possess excellent verbal, written and listening communication skills

* Excellent planning and organization skills

* Knowledge of hazardous materials preferred

* Must have a strong work ethic and good problem solving skills

* Must be willing to work 50 hours/ week average

* Must be able to work any shift including nights and /or weekends and in any weather condition

* Must be able to comply with all company policies, rules, procedures and Code of Conduct Must be able to interact well with others

* Must be able to work independently, or in a team setting

* Must be capable of working under tight time constraints in a high volume environment with multiple priorities

* Must be able to lift approximately 10-15 lbs., or more if required by the essential functions of the job

* Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

* Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

* Must be authorized to work in the United States