Network Operations Technician

Robert Half Technology Portland, OR
Ref ID: 03600-0010531865

Classification: Help Desk/Tech Support III

Compensation: $23.00 to $25.00 per hour

Robert half is seeking a Tier 3 Network Helpdesk Specialist for a 6 month project in NW Portland. The Helpdesk specialist will be working closely alongside operational teams including both IT and Engineering for day to day support, monitoring, and metrics. You will provide the coordination point for higher priority incident and associated communications for the organization. Your role will have a purpose to keep the Internet alive and accessible. Our client's goals are meaningful, yet their work environment is casual and highly flexible. We?re looking for someone who can help grow their Operations Center into a high-performance team that delivers consistent, quality Operations Engineering services. The perfect candidate: You love being a part of a maturing team that directly supports technical infrastructure. You are someone who understands what it means to be responsible for the delivery of a service and work hard to ensure business continuity by maximizing service uptime. You are proud to perform Operations Engineering across a global enterprise with a passion for improving stability. You are detail oriented, value clear and consistent communication and keep a cool, yet firm, head in every situation. Responsibilities: ? You will need to triage critical situations quickly and efficiently and decide on a course of action through general troubleshooting and effective alert response ? You will help support and maintain our Enterprise Linux, network infrastructure, database, and application environment including deployment, patch management, documentation, monitoring, and troubleshooting ? Ability to answer general IT questions and provide assistance ? Communicate ongoing issues, track status and work with vendors for Incident Management ? Assist in Root Cause Analysis and Post-mortem Discussions ? Ensure documentation and run books are up-to-date ? Assist in operational aspects of monitoring and performance analytics in remote offices, data centers, and cloud.
Linux, Database Management

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