Intake Manager

Youth Progress Portland, OR
Youth Progress is seeking a seasoned, collaborative, and perceptive Intake Manager to join our team. The person in this position will correspond with caseworkers and probation officers around the state, learn about potential clients, and determine youth readiness and fit for our program. Since the Intake Manager decides who walks in our doors, their work will touch all parts of the organization.

Job Responsibilities:

Coordination & Communication:

* Relationship Building - Create strong relationships with other agencies, state workers, foster parents, and program staff.

* Determination of Placements - Learn about the culture of each home to ensure that the needs of each new client needs matches the skills of their foster parents and YPA team.

* Facilitation & Communication - Lead probation/parole officers, caseworkers, clients, and YPA staff through the intake process. Ensure an organized, efficient path towards intake.

* Support & Guidance - Meet with new clients to support their adjustment to our program.

Assessing Client Needs:

* Assessment of Client Files - Evaluate youth mental and behavioral health needs using referral information, including psychological health assessments and behavioral reports.

* Assessment of Program Capacity - Understand our staff, foster, and clinical team's skills as they pertain to client support.

* Perceptiveness - Determine prospective client's program readiness through face to face meetings and/or phone interviews.

Documentation & Evaluation:

* Timeliness - Complete required documentation & communication in an efficient manner.

* Organization - Manage many concurrent tasks at different stages of completion in a manner that ensures their timely completion.

* Planning Ahead - Maintain a program waitlist & contingency plans for unscheduled program openings.

* Writing - Communicate clearly and professionally. Compose treatment plans for incoming clients.

About Us:

What we do:

Youth Progress provides safe and stable homes to youth in the Juvenile Justice and Foster Care systems. We are trauma-informed, culturally responsive, and provide individualized and comprehensive supports to youth in our programs. We are dedicated to helping youth become productive members of the community.

At Youth Progress

* We believe that youth in the juvenile justice and foster care systems are leaders, scholars, artists, athletes and entrepreneurs

* We believe in the power of relationships, and working tirelessly to earn the trust and respect of youth in our programs

* We believe in treating youth with unconditional positive regard

* We believe in creating caring environments that helps inspire change in the hearts and minds of youth

* We believe that staff and youth are on a transformational journey together

Position & Environment Details:

* Full Time: Yes

* On-call: No

* Hours: Typically 9-5, M-F

* Co-workers: The intake manager position is not housed within a larger department, but works closely with a team of foster parents, case managers, and program managers. As an agency, we're creative, open-minded, and bustling. We're often busy, but never too busy to help brainstorm a complicated problem or share a word of support.

* Day to day: For our intake manager, no two days are exactly alike and there is a great opportunity to build upon our current systems and processes to ensure efficiency and effectiveness in the role. The job includes travel around our region for screenings of potential clients as well as one-on-one or independent analysis of client profiles and identification of openings at our facility. If you think critically and creatively, and you like having full & varied days, this position could be a great fit.

Applicant Qualifications:


* Bachelor's degree in psychology, social work, or social sciences

* 2 years prior experience working with youth

* Current driver's license


* Master's degree in psychology, social work, or social sciences

* Experience with intake coordination

* Experience as a liaison between community or state agencies

* Experience in direct services, case management, counseling, mediation, etc.

* Experience writing treatment plans

Contact Info & Application Instructions:

To Apply:

Submit a cover letter and resume to Nick Gallo,

Please note that only applicants progressing to the interview stage will be contacted.


* Generous vacation/sick accrual

* 100% premium paid health insurance

* Eligible for membership in OnPoint Community Credit Union

* Education assistance available after 1 year of employment

* Employee Assistance Program provides free counseling services

* Training and professional development

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