Customer Service & Collections Manager

Multnomah County, Oregon Portland, OR

This recruitment is now being posted externally, and the closing date has been changed to Sunday, May 20th at 11:59 PM.

If you previously applied, you do not need to reapply.

Who We Are & What We Do: The Division of Assessment, Recording, and Taxation (DART) exists to ensure the stability and quality of life of our community through tax administration services that fund and direct local priorities.

How We Engage: We commit to exemplifying an attitude of inclusiveness and congeniality. We aim to be innovative yet at the same time are skilled in being resourceful.

How We Exceed: Being mindful of our strategic anchors of reliability and responsiveness in every decision to fulfill our commitments not only to those who work here but also to provide better service to our customers.

Who We Are Seeking: A passionate leader who is committed to the organization, our co-workers and the citizens of Multnomah County. A trend setter who has innovative approaches to address a wide diversity of work situations. Someone who is energetic, customer focused and who thrives in a collaborative changing environment that is focused on organizational improvement and process reinvention. Someone who can exercise sound judgment and have the skills necessary to work within a complex and changing legal, political, and governmental environments.

More About the Job:

The Collections & Customer Service Manager, under general direction of the County Assessor and Deputy County Assessor, is responsible for the administration and oversight of the county tax collector duties, county clerk duties and customer service delivery.

In this position you will:

* Direct and administer county tax collector duties, county clerk duties and customer service delivery.

* Develop divisional strategic plans and long range work plans.

* Participate as a member of the DART Senior Management Leadership Team.

* Plan, organize and evaluate accounting and fiscal management operations including accounts receivable, accounts payable, cashing handling, payment processing, auditing, and property tax collection and distribution.

* Direct, review and approve program budget preparation and development of program offers;monitor and control expenditures.

* Act as a key leader in the acquisition or development, installation, maintenance and enhancement of multiple automated accounting systems.

* Promote operational efficiency and continuous quality improvement.

* Serve as a statewide expert.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer.

To Qualify

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/ Transferable Skills:*

* Equivalent to a Bachelor's degree from an accredited college or university with major coursework in business administration, public administration, finance, real estate, or a related field (or 4 years of relevant experience may be substituted).

* Three (3) years of increasingly responsible experience in appraisal, tax laws, and procedures; and leadership program management experience in a complex and diverse organization

* Thorough knowledge of assessment, apportionment, levy and collection of property taxes, and principles and practices of real and personal property appraisal.

* Thorough knowledge of Oregon statutes and administrative rules regarding assessment and taxation; principles and practices of assessment, taxation and collection program development and administration.

* Thorough knowledge of principles and effective practices of leadership and management.

* Knowledge of public financial, accounting and budgeting principles, practices and procedures.

* Knowledge of principles of supervision, training and performance evaluation.

* Knowledge of policy development and evaluation.

* Knowledge of pertinent county, federal, state and local laws, codes and regulations.

* Skill in planning, implementing, managing and promoting a division and related operations.

* Skill in ensuring compliance with applicable policies, procedures, laws, rules and regulations.

* Skill in analyzing situations and issues, identifying possible solutions, and recommending improvements or changes to services, processes, or operations.

* Ability to manage assigned division functions and operations including personnel management, budget administration and applying program practices to diverse and complicated County services.

* Ability to establish and maintain harmonious working relationships with those contacted in the course of work; demonstrating tact, diplomacy, and patience; gaining cooperation through discussions and collaboration.

* Ability to interpret and apply laws, regulations, codes, and policies.

* Ability to communicate effectively, both verbally and in writing; and use a variety of computer based technologies.

* Ability to pass a records check background.

Preferred Qualifications/Transferable Skills: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

* Master's Degree from an accredited college or university with major coursework in business administration, public administration, finance, real estate, or a related field.

* A leader who recognizes how DART fits into the enterprise, and knows how to balance enterprise with DART.

* A proven history managing change, specifically organizational and technological.

* A proven history of progressively responsible leadership, including managing supervisors and leads.

Screening and Evaluation

Application Requirements: The application packet consists of the following:

* A short online application.

* A Resume - attach to the online application.

* A Cover Letter: Describing why you are interested in the position, what unique talent, skills and background makes you an ideal candidate for this position.

The Selection Process: We expect to evaluate candidates as follows:

* Initial review of minimum qualifications.

* Cover Letter and Resume review.

* Phone interviews or technical exam.

* Consideration of top candidates.

* Background, reference, and education checks.

Additional Information

Type of Position: This salaried management position is not eligible for overtime.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference for this recruitment. Review our veterans' preference website for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Work Location: 501 SE Hawthorne Blvd, Portland, OR, 97214.


Christine Atkinson, Recruiter Department of County Assets

501 SE Hawthorne Blvd, Suite 400

Portland, OR 97214