The Assistant Director of Enrollment Services leads and manages the campus Enrollment Services department. The Assistant Director of Enrollment Services is responsible for hiring, training, managing and developing the enrollment services employees to ensure all prospective and enrolled students receive timely, accurate, compliant and overall excellent customer service.
The Assistant Director of Enrollment Services is considered a “working” manager, having responsibility for meeting or exceeding all performance expectations and individual goals and the goals of the enrollment services department.
Essential Duties and Responsibilities
- Ensures full compliance in all recruiting activities and adheres to all laws and regulations governing student recruitment activities as well as upholding Carrington College conduct and ethics expectations.
- Provides leadership, training, development and performance management of all enrollment
services team members.
- Manages all recruitment activities for maximum efficiency to meet or exceed individual and team goals.
- Conducts two touch base meetings with each enrollment services employee daily; one to set the expectations for the day and one at the end of the day to recap, reviewing outcomes and provide
- Performs a minimum of two formal phone and/or in-person interview observations with each enrollment services employee each month. More observations may be required based on the quality, compliance and overall performance of the individual enrollment services employees.
- Provides one-to-one and team training.
- Collaborate with Student Finance and Academic Affairs for cross-departmental meetings and trainings.
- Prepares and conducts performance evaluations for enrollment services employees.
- Conducts New Student Reviews and ensures that enrollment services employees are following up with both enrolled and interviewed students.
- Assists the campus in networking and developing professional relationships to generate personally-developed inquiries at the campus level.
- Provides accurate and timely enrollment forecasts.
- Maintains appropriate staffing levels.
- Establishes and maintains an effective system of communications with all departments.
- Engages in Campus community events and activities.
- Completes other duties as assigned.
This position has direct supervisory responsibilities.
To perform the job successfully, an individual should demonstrate the following competencies: Business Acumen – Leverages knowledge of the business to develop solutions balancing business needs with organizational risk.
Analytical Thinking – Synthesizes complex or diverse information to identify trends and develops proactive solutions to minimize risks to the business.
Conflict Resolution – Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved; addresses complaints and problems quickly and effectively; keeps all parties informed of the status.
Professional Development – Commits to his/her professional development and personal development to stay current in field. Identifies development needs for leaders and staff based on recurring or systemic issues.
Language Skills – Strong verbal and written communication skills; ability to build relationships and influence hiring decisions.
Computer Skills – To perform this job successfully, an individual should have experience with Microsoft
Office Suite, intermediate Excel skills. Experience in working with customer relationship management solutions.
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Education and/or Experience
- Bachelor’s degree preferred.
- Minimum of 5 years of Enrollment Services/Admissions experience.
- Prior supervisory experience a plus.
- Demonstrated successful multi-tasking and time management skills in a fast-paced environment.
- Excellent interpersonal, written and oral communications skills required.
- Proficiency with Microsoft Office Suite - Word, Visio, Excel and PowerPoint.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is frequently required to walk.
The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually