Project Specialist

L.L. Bean, Inc. Portland, ME
Overview

Leon Leonwood Bean (L.L. Bean) founded his business on a passion for the outdoors, a profound belief in honesty, and an unwavering commitment to quality and customer satisfaction. Those core values, coupled with a genuine excitement for the work we do, are why L.L.Bean has been a trusted source for quality apparel, reliable outdoor equipment and expert advice for over 100 years!

L.L.Bean is seeking a Project Specialist for our Customer Satisfaction Division based in Portland, ME. In this role you would be responsible for assisting the department with coordination of various projects and initiatives, leading various customer facing communication tasks, create summary reports and supporting documentation, develop recommendations for service improvements, and providing project status updates.

Responsibilities

* Assist department leadership with coordination of projects and initiatives.

* Assist in project coordination within department and with appropriate cross functional teams; manage partnerships with cross functional teams in support of projects and initiatives

* Assist with project management, including:

* Working collaboratively with department resources to gather data related to projects

* Facilitating and/or attending meetings, and providing follow-ups as appropriate

* Developing recommendations to share in key department forums

* Preparing summaries and supporting documentation for key forums and meetings

* Providing project status updates in key forums

* Identifying cost implications of process change and working with Finance to develop detailed cost implication

* Identify process improvement opportunities and act as a change agent to facilitate action.

* Serve as subject matter expert for tools and platforms used to support customer outreach and communication. Develop customized reports for end users.

* Coordinate and lead the tactical execution of customer response and outreach activities related to customer product reviews. Identify product trend information, develop summary reports and recommendations for action. Serve as key liaison to product merchants and areas in support of customer advocacy.

Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

Qualifications

* Strong problem-solving skills - multi-solution approach.

* Project planning experience - ability to break large tasks down to smaller tracks of work and manage project timelines.

* Analytical skills - familiarity with cost benefit analysis.

* Communication skills - strong written and verbal skills. Ability to communicate effectively to varied audiences.

* Experience with MS Office software including Excel, PowerPoint, and Word.

Education Level - Bachelors Degree

Experience Level - 1 to 2 years of experience

Each year Forbes Magazine compiles a list of U.S. companies that are the best at making employees feel happy and inspired. For the third year in a row, L.L.Bean made Forbes' coveted list, the highest ranked in the clothing, shoes and sports equipment retailer category. These awards were achieved in part due to the corporate culture and unique benefits we offer our employees. Below is a partial list of what is offered to those who join L.L.Bean:

* An excellent total compensation package

* 401(k) retirement savings plan with generous matching funds

* Comprehensive medical, dental and vision plans for employees, spouses and domestic partners, including dependents up to the age of 26

* Pre-tax flexible spending accounts for qualified health care and dependent care costs.

* Life and disability insurance for employees, spouses and domestic partners

* Flexible PTO earned to cover vacation, personal and holiday hours

* Ability to purchase additional PTO

* Tuition reimbursement program

* Outdoor experience days for qualified positions

* Discounts on Outdoor Discovery School adventures

* Generous discounts on L.L.Bean merchandise (25-40%)

* Access to L.L.Bean Fitness facilities and health and wellness activity classes

* Shop at the Employee Store and utilize the equipment loan program at the Employee Use Room

* Access to L.L.Bean cabins and tent sites at Rangeley Lake through internal quarterly lottery

Benefit eligibility varies according to employment status, level and location. For more details, please visit our website at llbeancareers.com and refer to the benefits section.

We recognize the importance of diversity in creating a better world and a stronger organization. L.L.Bean is an equal opportunity employer.