Financial Services Representative
UNUM Group
 Portland, ME

Job Posting End Date: 09/29

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.

Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.

General Summary:

Financial Service Representatives (FSR) at Unum are responsible for reviewing the content of a disability claim file to determine if all pertinent information is available to perform a complete and accurate determination of an over-payment. Upon completion of the file review, they would determine whether additional follow-up with both internal and external customers may be necessary to acquire missing documentation/information. Once a file is complete and an over-payment has been determined by the representative, they would work directly with the claimant or advocate, primarily on the phone, to ensure that over-payments are recovered timely and in accordance with the specific policy language.

This is a highly goal oriented role; the Financial Service Representative is responsible for significantly contributing to the unit's overall recovery results.

Complexity of files increases as the FSR attains a strong knowledge base necessary to effectively administer recovery of over-payments across multiple products and systems.

Principal Duties and Responsibilities

  • Analyze content of claim file and obtaining the necessary financial and benefit information (that may not be immediately apparent) from colleagues, customers and external resources to determine appropriate course of action on each file.
  • Consistently calculates, communicates and manages a caseload of claims with varying levels of complexity, demonstrating a strong technical ability necessary to administer overpayment claims across multiple products and system applications.
  • Negotiates and binds the Company with respect to decisions made regarding appropriateness of pursuing overpayments.
  • Thoroughly and accurately documents and codes FRU actions in claim and legacy systems with supporting rationale for actions and next steps.
  • Secures a professional relationship with the claimant, provides excellent customer service, demonstrates empathy and remains open to new information. Provides prompt, accurate, and courteous responses to customers to promote the Unum brand.
  • Participates in special projects and other assignments as needed.

Job Specifications

  • Associate/Bachelor's degree in accounting/finance or the equivalent preferred
  • Demonstrates computer literacy and/or working knowledge of various claim systems (i.e. BAS, Pace & Polaris, BASPC & NaviLink)
  • Solid oral and written communication and interpersonal skills
  • Demonstrates efficiency in time management and ability to multi-task goals and priorities
  • Ability to work with others in a highly collaborative team environment
  • Self-motivated in a goal oriented environment
  • Adaptable to change
  • Able to deal with conflict effectively and professionally

Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.