Fleet Services Supervisor

Watco Companies, Inc. Port Chester, NY
Location: Port Chester, New York (US-NY) 10573

Job Title: Fleet Service Supervisor

The Fleet Service Supervisor will be responsible for the leadership of up to 15 driver independent contractors (couriers) delivering small & medium sized packages on behalf of our customer. The Fleet Service Supervisor will interact with both drivers and customer employees on a daily basis to insure that customers receive their packages on time and in good condition.

2nd Shift

Duties & Responsibilities

* Performance management of up to 15 driver contractors to deliver on customer's stated service goal

* Identify and address customer service issues in order to maintain customer satisfaction levels

* Daily/weekly report creation & reconciliation to resolve any outstanding issues and insure accurate billing and payment

* Continuous process review & improvement to deliver increased efficiencies and reduced costs

* Provide timely & accurate updates in order to maintain transparency & confidence

* Facilitate new customer and/or driver set up to avoid any potential service impacts or a reduction in customer satisfaction

* Provide training to new driver contractors as defined by customer service agreements

* Perform other duties as required

Skills Required

* Performance management

* Relationship development

* Data collection & Report creation

* Process management

* Customer Service

Competencies Required

* Continuous Improvement mindset

* Strong communication, both in person and written

* Passion for organization and process

* Excellent interpersonal skills

* Sense of urgency in issue resolution

* Detail oriented with a focus on accuracy

* Professional approach at all times