Branch Operations Coordinator
Penske Truck Leasing
 Plymouth, MI

Position Summary:

This position will be responsible for all Administrative/Service functions that contribute to Penske Truck Leasing's success in servicing our customers in a fast paced environment. The candidate selected for this position will be developed by the district leadership team and has regular interaction with all departments in the organization (Rental, Maintenance, Sales) with leadership at both the district and area level.

The Business Management Trainee position is designed to introduce a new associate to many aspects of Penske's operations and provide a foundation in which to develop in future positions, including leadership. Penske is committed to developing associates through use of on the job training, in-house formal training programs, and eLearning.


13933 Eckles Rd.

Plymouth, MI 48170

Major Responsibilities:

-Handle inbound and outbound customer calls expertly

-Be able to assist every customer, on every call

-Schedule preventative maintenance services with our contract customers to assure 100% compliance necessary to maintain the vehicles

-Provide assistance at Rental Counter during “All Hands on Deck”

-Asset Management; Control offlease and sale truck inventory

-Assist the service department with inventory and parts management

-Manage the licensing of vehicles assigned to our District and Branch locations

-Prepares, issues, and sends out receipts, bills, and invoices to our customers

-Review and analyze established Penske operational reports, presenting findings to district leadership

-Other projects and tasks as assigned by supervisor


-At least 1 year of customer service experience as a RMT with Penske

-As this is an entry level development position recently obtained Bachelor's degree required

-Prior automotive industry experience is preferred

-Proficiency with computer, including Microsoft Word, Excel, and PowerPoint are required

-Strong written and verbal communication is required

-Strong organizational skills and ability to multi-task are required

-Regular, predictable, full attendance is an essential function of the job

-Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penskes product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit to learn more.