Switchboard Operator

The Jordan Health Systems Inc Plymouth, MA
- High school diploma or equivalent is required

* Experience is preferred


* Operates the telephone switchboard in a courteous manner and provides authorized information to callers as appropriate.

* Operates paging system as required, signals hospital personnel for attendance of various medical and administrative sessions or functions as appropriate. Operates ringmaster and portable radios.

* Monitors the attendance of providers and department directors and uses this information in determining the best way to direct calls.

* Know disaster and emergency code protocols and procedures and respond according to established procedures

* Monitors all alarm signals, cameras and notifies appropriate hospital personnel.

* Answers emergency calls and dispatches the Public Safety Department

* Arranges for telephone equipment emergency and repair service.

* Records and witnesses death records and releases.

* Maintains computerized physician on-call schedule on a daily basis.

* Swaps out broken pagers and logs changes for Telecommunications Coordinator.

* Responsible for covering sick calls on off shifts or when Lead Operator or Manager is unavailable, using staff list and going by seniority where applicable.

* Off shifts to do additional clerical duties as required by Manager.

It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.

Education/Experience Required

* Previous switchboard or related experience preferred.

* Excellent oral & communication skills required.

* Previous hospital experience preferred.

* Experience working with Microsoft Word and Microsoft Outlook for a variety of support functions.

* Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision

* Must be able to work in a stressful environment and take appropriate action

* High School Graduate or equivalency.

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