Requisition Number: RECRU01454
SUMMARY: Responsible for the qualification and timely assignment of candidates to contract, contract-to-hire, and direct hire client job orders; works collaboratively with business development managers, Office Coordinators, direct hire staff, and other branch team members to ensure the best quality service to clients and candidates.
DUTIES AND RESPONSIBILITIES:
The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Participates in assignment of clients and order fulfillment distribution partnering with Business Development Manager (BDM) and Branch Manager (BM) for branch Division orders.
Participates in staffing projects such as reactivation and large volume staffing projects/requests from various clients, and more; decides/assigns who will be responsible for these and monitors progress and quality service adherence.
Understands service offerings and promotes all business units; keeps abreast on industry trends and promotes Nelsons strategic vision around same.
In partnership with BDM and BM, assists with client negotiations related pricing (within standard guidelines)
Is first point of contact to resolve client negotiation and service escalation issues.
Keeps up to date on overall activities of the contingent workforce assigned, identifying problem areas and taking corrective procedural, client support, and other actions.
Documents reports of performance for recognition and/or disciplinary review based on client feedback.
Stays abreast of employer of record (EOR) and wage and hour compliance as applies to contingent workforce; monitors quality control of applicant files to ensure compliance with organization and government standards.
In partnership with BDM and/or BM, consults with clients regarding Nelson & Associate services and pricing for quarterly business reviews.
Reviews employment applications, candidates backgrounds, and interviews applicants to evaluate work history, skills, competencies, education and training, compensation needs, and other qualifications.
Receives and reviews job orders from BDM and/or from clients directly; interfaces directly with clients to assess job order; negotiates pay rates with clients and candidates; matches candidates to client job requirements.
Maintains communication with clients and candidates regarding status of open job orders
Informs candidates of job duties and responsibilities, compensation, work schedules and working conditions, policies, assignment opportunities, and other information; evaluates employees' performance by conducting follow-up calls in order to foster client relationships; coaches and counsels temporary employees to ensure optimal performance and client satisfaction.
Advises Branch Manager/SVP and Corporate departments on contingent workforce employee relation issues; Participates in resolution meetings with Corporate departments, documents and counsels clients regarding HR/Legal issues and any other pertinent information, as needed.
Processes relevant credit information on clients and potential clients through automated system to mitigate payment risk during the client setup process.
Coordinates necessary candidate usage needs with temporary department and assists in arranging Open Houses and advertising through various outlets to achieve necessary numbers.
Maintains records of resumes, applicant flow, and employee selection; updates and retrieves candidate information in database systems, i.e. eRecruit, PolicyTech, I9Advantage and SkillSurvey.
Creates daily, weekly, and special reports for management and clients, as requested.
Initiates documentation for Unemployment and Workers Compensation claims, coordinating efforts with Safety and Risk dept.; manages modified duty assignments for temporary employees; coordinates work site safety inspections as needed.
Utilizes Internet online recruiting sources to identify and recruit candidates.
May solicit job orders through performing telephone sales; actively markets candidates to clients.
Attends local business meetings and/or seminars to represent the organization in the community.
Performs other duties as assigned by manager.
BA degree in related field or equivalent experience
A minimum of 1 year recruiting experience, OR a minimum of 1 year of industry experience.
Ability to handle multiple complex/demanding projects and meet deadlines.
Commitment to employment compliance and excellent customer service modeling.
Ability to create meaningful statistical data analysis and associated presentations.
Good judgment with the ability to make timely and sound decisions.
Demonstrated proficiency in coaching and motivating employees.
Commitment to excellence and high standards.
Ability to work independently and as a member of various teams.
Proven ability to handle multiple projects and meet deadlines.
Ability to deal effectively with a variety of individuals at all organizational levels.
Creative, flexible, and innovative team player.
Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups.
Versatility and flexibility; a willingness to work within constantly changing priorities with enthusiasm.
Ability to manage priorities and workflow.
Proficient on Microsoft Office Suite.
Strong interpersonal skills.
While performing the duties of this job, the employee is frequently required to do the following:
Coordinate multiple tasks simultaneously.
Accurately complete detailed forms and reports.
Calculate figures and amounts.
Understand and respond to a diverse population.
Lift and/or move up to 10 pounds.
Travel by car and plane as needed.
Works in a professional office environment where temperatures are comfortable and noise level is moderate.