Patient Account Representative - Collections

Fresenius Medical Care Plano, TX
PURPOSE AND SCOPE:

The Patient Account Representative – Collections provides administrative support to the collections operations within the assigned function(s). Through ongoing database maintenance, the Patient Account Representative – Collections ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative - Collections provides outstanding customer service to customers and vendors through effective and timely communication.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

* Under general supervision, identify and resolve routine outstanding claims.

* Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues.

* Assist in the resolution of outstanding payments from past due accounts.

* Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data.

* Perform all responsibilities in compliance with company policies and procedures; ensuring timely and complete documentation of activities performed.

* May serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues.

* May mentor other staff as applicable.

* Assist with various projects as assigned by direct supervisor.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.