Field Transportation Execution

Amazon.com, Inc. Plainfield, IN
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Transportation Program Managers to support our Sort Centers throughout the United States. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers.

Areas of responsibility include:

* Manage transportation execution across all lanes and programs for a regional node, consisting of 8-12 buildings

* Primary manager responsible for driving performance in key metrics such as on-time delivery/pickup, rejections and compliance

* Manage carrier relationships at a local, regional and national level and identify opportunities for improvement through ongoing carrier communication

* Improve carrier and driver experience by partnering with Yard and Operations teams to identify improvement opportunities and resolve issues with current processes

* Has autonomy to make independent decisions relating to carrier relationships and the responsibility to display solid decision-making and judgment on which problems to escalate and when to escalate problems that require input from cross-functional teams or senior leadership

* Support all safety programs and OSHA compliance to ensure a safe work environment for all

* Proactively identify and lead process improvement initiatives

* Regularly represents company at meetings with carrier representatives for purposes of managing performance and identifying mutual solutions.

* Manage carrier performance against Perfect VRID expectations (Tender accept, OT to pick/depart, OT to Destination, App Compliance, EDI compliance, Reject Rate, Case Response Time)

* Create and maintain site operational profiles – gates, dock doors, gateway configurations, live/drop load configurations, operating hours

* Responsible for inbound performance across key metrics: CARP Compliance, EDI Compliance, On-Time, Case Management, No Call No Show

* Manage carrier engagement, driving carrier value proposition: Revenue, Tractor Utilization, Tour Quality,

* Partner with Transportation Operations Teams and Building Operations' Senior leadership to drive process improvements that reduce: Misloads / Trailer Damage / Gate Delays / FC Loads Delays