Position Title: Shop Assistant Department: Operations Reports To: General Manager
For over 40 years, Service King has been a collision repair operator of choice, with 350 locations in 24 states with a mission to provide a secure, fulfilling workplace that motivates our teammates to deliver safe, superior repairs with excellent customer service.
The Shop Assistant plays an important role in ensuring the repair process is completed correctly and in a timely manner. Shop Assistants receive, process and monitor parts from arrival until the time the repair is completed. This position also plays a vital role in supporting the front of shop during peak hours by communicating with customers and completing ad hoc tasks as needed.
This position requires strong organizational and communication skills, ability to work independently, and high attention to detail.
Receive and check in parts: Receive and match delivered parts to repair orders and ensure all parts are placed and accounted for on the parts cart
Inspect delivered parts for quality: Inspect parts for damage upon delivery - if parts are not available within two hours of expected drop off
Return incorrect parts: Immediately to the vendor
Monitor deliveries: Regularly communicate with vendor on parts status and update Repair Planner accordingly.
Monitor shop material spend: Communicate to General Manager as needed regarding material spending
Coordinate parts invoicing: Ensure parts invoices are posted in Service King’s estimating platform - make corrections as necessary
Review with customers and walk through high-level repair process and next steps (as needed): Greet customers by phone or in-person; educate customers about the collision repair process (high-level overview), including insurance claims information, processing and payment procedures
Learn skills to complete vehicle intake: Complete basic mapping and take standard photo package; Take/upload photos and customer info to Service King’s Centralized Estimating team; map damage areas with markers (not responsible for repair vs replace damage identification)
Additional responsibilities as assigned
Teamwork - Builds strong relationships and works collaboratively with others to meet shared goals; Strengthens relationships by promoting mutual trust and supporting teammates.
Accountability - Holds self and others accountable to meet and exceed commitments; Focuses on quality results, monitors progress, learns from mistakes, and strives for improvement.
Results Driven - Can be counted on to drive pace to achieve results and consistently meet or exceed expectations; Executes priorities with a focus on critical work to achieve targeted goals.
Sound Judgment - Makes good decisions by analyzing the situation, leveraging experience, and using available information; Objectively evaluates problems, discovers root causes, and works toward timely resolution.
Customer Focus - Maintains a relentless focus on customers and is committed to the continuous improvement of services; Keeps internal and external customers in mind at all times and strives to proactively address customer concerns and needs.
Attention to Detail - Ability to process detailed information effectively and consistently
Organization - Ability to arrange workplaces, material and thoughts in a systematic way
Stress Tolerance - Ability to perform well under pressure; ability to undertake multiple projects at one time without getting overwhelmed in a fast-paced environment
Ability to Work Independently - Ability to perform tasks, take action and complete projects without any assistance or help of others
Legally authorized to work in the United States
High School Diploma or G.E.D.
Valid Driver’s License
6 months or greater of working at high-volume collision repair center
Ability to read and understand instructions, written estimates and work orders
Proficient knowledge and use of estimating software
Prior experience working in CCC ONE Total Repair Platform
Service King provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.