Resident Services Coordinator
Fairfield Residential LLC
 Placentia, CA

Fairfield Residential is looking for a Resident Services Coordinator to join their team. Merrick Apartments has 416 units and is located in Placentia.

Essential Duties:

  • Plans, organizes, promotes, attends and executes resident events for the property.
  • Develops and maintains positive rapport with residents, neighboring businesses, local vendors, and other industry groups.
  • Oversees social media sites; monitors and promotes community online reputation.
  • Actively markets the property, creating and implementing an outreach marketing plan.
  • Creates and distributes community newsletters.
  • Receives packages and notifies residents of delivery.
  • Receives and distributes mail.
  • Sends resident birthday cards and thank you cards.
  • Attends to the ongoing customer service needs of each resident throughout their residency.
  • Contributes ideas to increase property interest and traffic.
  • Field and successfully satisfy resident complaints with the help of management.
  • Welcomes new residents, assessing move in experience.
  • Greets visitors, answers phones, assists prospects and accepts and inputs work orders, as needed.
  • Accepts rents and provide receipts, as necessary.
  • Restocks supplies in office, clubhouse and/or business center, as needed.
  • Coordinates clubhouse rentals.
  • Maintains courteous communications and follow-up correspondence with residents, applicants, prospects and representatives of other companies.
  • Assists with resident retention through community events.
  • Participates in company required training by established deadline.
  • Complies with all Fairfield standards, applicable health and safety rules and regulation, as well as applicable local, state and federal laws.
  • Any other duties or responsibilities that may be assigned.

Skills, Knowledge & Abilities:

  • Ability to read, write, understand, and communicate in English.
  • Intermediate knowledge of Microsoft Outlook, Word and Excel.
  • Strong typing skills.
  • Superior customer service skills including the ability to manage difficult customers and/or situations.
  • Professional verbal and written communication skills.
  • Strong attention to detail, organizational, time-management and problem solving skills.
  • Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis.
  • Ability to work a flexible schedule to include weekends, evenings and holidays.

Experience:

  • Minimum of one year experience in a customer service, sales, hospitality or retail position.
  • Experience using Microsoft Outlook, Word, and Excel.

Education/Certificates:

  • High school diploma or equivalent required.

    • Valid driver's license may be required.